Business Solutions Analyst

Position Overview

The Business Solutions Analyst is responsible for the configuration, integration, optimization, and ongoing support of business-critical banking applications and systems used throughout the Bank. This role serves as the Subject Matter Expert (SME) and strategic liaison between business units, Information Technology, vendors, and external partners.

Primary Duties and Responsibilities

• Consistently delivers outstanding client service with a friendly, can-do attitude, and willingness to help at all times.
• Serves as the primary Business Solutions Analyst and Subject Matter Expert on assigned banking applications.
• Documents, plans, tests, and implements software specifications to meet bank business requirements for modified or new bank products and systems.
• Plans and coordinates installation, upgrades, patching, integration, and conversion of bank software and services with project management, technical staff, supported business units, vendors, and clients.
• Provides first and second tier support for assigned bank applications and systems.
• Coordinates change management activities in accordance with Bank policy and industry best practices.
• Develops and updates support plans and system documentation for assigned systems and platforms.
• Participates in appropriate advisory councils and user groups in order to influence product roadmaps based on the Bank’s goals and objectives.
• Collaborates with cross-functional project teams to guide feature development from inception to delivery.
• Supports, trains, builds, and tests logic scripts for the use of RPA (Robotic Process Automation).
• Utilizes RPA and other AI capabilities to drive efficiency, operational excellence, support data governance, improve client experience, and/or support revenue growth.
• Develops and maintains system documentation and workflows.
• Works with Information Technology, Business Unit leaders, and Stakeholders to advance API strategy roadmaps.

Minimum Qualifications

• 3 years of experience in Bank Operations or Bank Application Support
• 4-Year Undergraduate Degree (e.g., BA or BS) in Computer Science, Information Systems, or related field
• Fiserv Premier, or other major core banking system experience
• Ability to utilize Fiserv Business Analytics, IBM Cognos, or other major data analysis/reporting tools
• Familiar with digital banking, payment, treasury management, item processing, and commercial and/or consumer banking environment
• Previous experience with integrating bank applications and system conversions
• Strong general knowledge of Information Technology
• Basic Project Management knowledge, experience, and capabilities
• Proficient in Microsoft Office suite
• Familiar with ITIL principles

Preferred Qualifications

• Experience supporting the software development lifecycle (SDLC), including systems integration testing (SIT), user acceptance testing (UAT), and implementation support.
• Experience applying automation and AI capabilities (e.g., robotic process automation (RPA), machine learning, and/or generative AI) to improve process efficiency, achieve operational excellence, enhance the client experience, and contribute to revenue growth.
• Strong data and analytical skills, including experience with data mapping, data quality/validation, reporting/decision support, and supporting system conversions and integrations.

Attributes for Success

• Strong analytical skills
• Collaborative, team player
• Excellent interpersonal skills
• Self-motivated, requiring minimal supervision and has extensive problem resolution skills that require little or no outside help
• Strong written and verbal communication skills
• Demonstrated skills in working with clients from various backgrounds
• Previous Experience in a customer service role