Business Services Rep.

About the role

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide workforce development and training solutions. As a Business Services Rep (non‑exempt) located at 300 Penn Center Blvd., Suite 800, Pittsburgh, PA 15235, you will develop and implement strategic outreach methods, assist local businesses with talent acquisition, and serve as a liaison to participants, employers, and community agencies. The position offers a wage of $21‑$23 per hour and may require some travel.

Responsibilities

• Identify job opportunities for participants and match qualified participants with employment opportunities.
• Develop relationships with employers, successfully place participants into jobs, and provide ongoing retention services to both employer and participant.
• Initiate and maintain ongoing personal contacts with a variety of business and industry representatives and job placement/training agencies.
• Promote participant placement by making cold calls to potential employers.
• Explain benefits and employment support services provided by the Program to employers, including addressing employer's special needs.
• Research newspapers, agencies, and other resources for job leads.
• Locate jobs for participants who have completed training programs.
• Collect data from employers related to job orders, including job requirements and skills.
• Match job skills with applicant qualifications and refer qualified applicants to employers.
• Conduct follow‑up after placement and keep updated regarding future openings.
• Coordinate and attend job fairs to conduct outreach and recruitment activities.
• Assist participants in assessing their job skills for positions; administer and score standard career assessments.
• Instruct in job seeking, application procedures, resume writing, interview preparation, and job retention skills.
• Assist participants in preparing job search portfolios.
• Provide job search/career information workshops and presentations.
• Provide labor market and community resource information.
• Work with Career Navigators to exchange participant activity and progress data.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Requirements

• Some travel may be required.
• Physical requirements: carry/lift up to 5 pounds frequently; up to 10 pounds regularly; up to 25 pounds occasionally.
• Visual acuity, speech and hearing; hand‑eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions.
• Working conditions primarily in an office environment with occasional travel to other locations.
• Ability to work overtime as required.

Qualifications

• Education: Bachelor’s Degree from an accredited college or university or equivalent experience.
• Experience: Minimum of two years’ experience in business‑to‑business sales, staffing, recruiting, or workforce development; previous experience in workforce development is preferred.

Skills

• Understand recruitment, data entry, and customer requirements.
• Knowledge of methods and techniques of job development and placement.
• Current practices in vocational education.
• Familiarity with local labor market trends and employment opportunities.
• Effective procedures for identifying and securing community resources and services.
• Ability to communicate effectively in both oral and written form.
• Computer proficiency: preparing documents and presentations, maintaining various databases, and searching for information on the Internet.
• Ability to engage, understand, and respond to the needs of business accounts.
• Proficient with Microsoft Office.
• Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Pay

$21‑$23 per hour