Business Services Representative

Responsibilities

• Conduct outreach to employers to promote workforce development services, including recruitment assistance, job matching, hiring events, and training programs
• Conduct regular employer engagement meetings, site visits, and follow-up communications
• Provide coaching on job interview techniques and professional etiquette
• Conduct job readiness workshops and career development seminars
• Build and maintain strong relationships with local employers and industry contacts
• Aid participants in applying for full-time employment when they conclude paid work experience
• Develop a network of potential employers and job openings
• Educate employers on the benefits of hiring job seekers, particularly those from underrepresented or marginalized groups
• Maintain an up-to-date database of employers and job openings
• Responsible for data entry using Apricot System for all participants through all phases of the program
• Make appropriate referrals to outside agencies as necessary
• Stay updated on labor market trends and high-demand occupations
• Maintain collaborative relationships by effective communication with Program Coordinators, ES Department Faculty, CBOs, and participants
• Maintain strong relationships with employers and partners through consistent communication and collaboration
• Maintain comprehensive case records and accurate statistical information for students and services
• Advocate for job seekers within the community and on behalf of the organization
• Maintain accurate records of job placements, 12-month retention, employer contacts, and other related data
• Attend and represent the department/program at community resource and job fairs; engage with employers, partners, and potential participants to build relationships and support outreach efforts
• Host and manage informational tables to promote program services and local job fairs and resources fairs
• Coordinate employer roundtables to gather feedback, discuss workforce needs, and strengthen job pathways for justice-impacted students
• Capture and share insights from roundtables and advisory meetings to guide program improvements and employment strategies
• Serve as Community Advocate role in addition to job as requested by community leadership
• Perform other related duties as assigned

Requirements

Maintain punctual and regular attendance as an essential job function

Understanding of causes, symptoms, and effects of long-term incarceration; appreciation for the behavioral, psychological, physical, and social effects of incarceration

Operational knowledge of MS Word, Excel, Outlook, and Access

Ability to prioritize competing tasks with multiple deadlines

Excellent interpersonal and communications skills and the ability to work effectively with a wide range of constituencies in the community and within the organization

Demonstrate ethical behavior to maintain professional standards and safeguard the participants

Participate in community-building activities as appropriate to the position

Protect program participants' health, safety, welfare, and confidentiality of records and participant information

Qualifications

None specified

Skills

None specified

Benefits

Medical, Dental, Vision

Paid vacation, sick time, & holidays

401K, HSA, & Life insurance programs

Organization committed to community action

Community oriented workplace