Business Services Outreach Specialist

Primary Objectives of Position

Identify job opportunities for participants and match qualified participants with these employment opportunities. This position is responsible for industry-related expertise based on career pathways, developing relationships with employers, successfully placing participants into jobs, and providing ongoing retention services to both the employer and the participant.

Essential Job Functions

• Initiates and maintains ongoing personal contact with a variety of business and industry representatives and job placement/training agencies.
• Promotes participant placement by making cold calls to potential employers.
• Explains benefits and employment support services provided by the Program to employers, including addressing employers' special needs.
• Researches newspapers, agencies, and other resources for job leads.
• Locates jobs for participants who completed educational and training programs.
• Collections data from employers related to job orders including job requirements and skills.
• Matches job skills with applicant qualifications; refers qualified applicants to employers.
• Conducts follow-up after placement and keeps updated regarding future openings.
• Congducts outreach and recruitment activities at job fairs.
• Assists participants in assessing their job skills for positions; administers and scores standard career assessments.
• Instructs in job seeking, application procedures, resume writing, interview preparation, and job retention skills.
• Aids participants in preparing job search portfolio.
• Provides job search/career information workshops and presentations.
• Provides labor market and community resource information.
• Works with Career Coaches to exchange participant activity and progress data.
• Utilizes Extreme Customer Service behaviors with all interactions with internal and external customers.
• Explores innovative strategies to obtain and retain talent with team and employers, such as customized and incumbent worker training options.
• Works closely with the Work Experience Coordinator and the WIOA Program Manager to ensure adults and youth are assessed and appropriately matched to work experience opportunities and On the Job training opportunities.

Required Competencies

• Extreme Customer Service focus
• Learning orientation
• Communication proficiency
• Teamwork orientation
• Technical capacity

Qualifications

• Education: Bachelor's degree from an accredited college or university or equivalent.
• Experience: Prefer minimum of two years' experience in business-to-business sales, staffing, recruiting, or workforce development. Previous experience in workforce development is preferred.
• Must possess a high degree of proficiency in data entry, Microsoft Office, and state appropriate data entry systems.
• Requires knowledge of Workforce Programs and applicable federal, state, and local laws and regulations.
• Must possess excellent verbal and written communication skills as well as demonstrated Extreme Customer Service skills.
• Skills/Abilities: Understand recruitment, data entry, and customer requirements; knowledge of methods and techniques of job development and placement; current practices in vocational education; local labor market trends and employment opportunities; effective procedures in identifying and securing community resources and services; ability to communicate effectively in both oral and written form; computer proficiency including computer usage to prepare documents and presentations, maintain various databases, and search for information on the Internet. Ability to engage, understand, and respond to the needs of business accounts. Proficient with Microsoft Office.

Additional Requirements

• Must have valid driver's license and adequate vehicle insurance coverage.