Business Service Center Operations Specialist

About the Role

The Business Service Center Operations Specialist supports the University’s Business Service Center (BSC) by administering the purchasing card (P-Card) and fuel card programs, preparing and analyzing BSC metrics and audit reports, coordinating annual reporting requirements such as unclaimed property, and serving as a backup BSC specialist. This role provides guidance, training, and operational support to departments across campus, promotes best practices and self-service, ensures compliance with institutional policies and regulatory requirements, and acts as a subject matter expert on BSC processes and systems, including Banner, Unimarket (e-procurement), and banking platforms.

Responsibilities

• Program Administration & Operations
  • Coordinates the P-Card and fuel card programs, including card issuance, limit adjustments, merchant category controls, and account maintenance.
  • Facilitates the daily ACH and check process for the University and promotes ACH adoption.
  • Administers the Unimarket platform, including user management, approval queue management, and expense module administration.
  • Serves as a backup for BSC Specialist functions as needed.
• Customer Support, Training & Consultation
  • Provides technical guidance, problem-solving assistance, and policy interpretation to cardholders, delegates, and approvers.
  • Designs and delivers training programs, develops instructional materials, and encourages user self-service for P-Cards and Unimarket systems.
  • Serves as the front-line resource for Unimarket support and card inquiries, including dispute resolution and fraudulent transaction reporting.
• Compliance, Policy & Audit Support
  • Monitors card activity to ensure compliance with university, state, and federal regulations.
  • Maintains and updates card and Unimarket policies and procedures and ensures consistent application.
  • Supports internal and external audits by maintaining documentation and responding to requests.
• Relationship Management & Collaboration
  • Builds and maintains strong relationships with departments and cardholders, understanding their operational needs.
  • Serves as the primary liaison with card providers, Unimarket, and financial institutions.
  • Collaborates with Accounting Services and Accounts Payable on Unclaimed Property and payment reissuance processes.
• Reporting, Analysis & Process Improvement
  • Provides analytical reporting on BSC metrics, including card usage, A/P invoice processing, requisition volume, exceptions, vendor management, and productivity.
  • Participates in cross-functional teams focused on innovative process and system improvements.
  • Identifies and implements improvements to enhance stakeholder experience and program excellence, including benchmarking metrics against peer institutions.

Qualifications

• Associate’s degree in Business Administration, Finance, Accounting, or a related field required; Bachelor’s degree preferred.
• 2+ years of experience in purchasing, accounts payable, finance operations, or a related administrative/financial role.
• Experience supporting or administering P-Card or fuel card programs or similar financial processes preferred.
• Experience in higher education or a similarly complex, decentralized environment preferred.

Skills

• Strong verbal and written communication skills, with the ability to effectively interact with diverse stakeholders.
• Strong interpersonal and consulting skills, including tact, diplomacy, active listening, negotiation, and customer service orientation.
• Proficiency in Microsoft Office applications (particularly Excel) and experience with enterprise financial systems (e.g., Banner) and banking platforms; ability to learn new technology and applications quickly.
• Knowledge of credit card and banking platforms, including experience with Commercial Card Advisor (FNB/Mastercard/Visa) or similar tools.
• Experience with P-Card or fuel card tools, techniques, and program administration.
• Working knowledge of financial controls, compliance practices, and audit support processes; ability to monitor program effectiveness and ensure adherence to internal controls.
• Strong analytical and problem-solving skills, including the ability to perform data analysis and prepare monthly, quarterly, and ad hoc reports.
• Experience managing high-volume programs (e.g., 600+ P-Cards), including reconciliation of multiple statements and oversight of transactional activity.
• Ability to research and resolve escalated issues promptly, ensuring timely and effective outcomes.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
• Demonstrated initiative and a willingness to learn new tasks and take on increasing responsibilities.