Business Operations Specialist

Position Summary

The Business Operations Specialist is a core member of the regional operational team focused on supporting leadership with high-level operational, financial, and strategic responsibilities. This role centers on maintaining efficient operations, managing financial monitoring and contract renewals, and ensuring project alignment with corporate strategies.

What You'll Do

• Operational Support:

  • Manage the reports that support the Regional Vice President, Executive Operating Director, Client Relations Director, and Senior Clinical Consultant with day-to-day operational tasks.
  • Support smooth communication and alignment between the regional leadership team and other functional departments (e.g., finance, HR, marketing, operations).
  • Coordinate supply and equipment inventories.
  • Manage schedules such as clinical schedules, on-call schedules, holiday schedules, and recurring meetings.
  • Support the contract management process proactively from implementation, onboarding, renewals, mid-cycle changes, and off-boarding.
  • Cook up internal meetings and communications across departments.
  • Provide day-to-day administrative support to team members across the business unit.
  • Provide administrative and practical support to customers and external entities as required.

• Financial Support:

  • Aid in monitoring and communicating billing changes through the annual review and renewal process for each customer within the business unit.
  • Manage monthly manual billing schedules for fee for service customers.
  • Partner with business unit operational leaders and the finance team to support collection efforts including demand letters.

• Systems Support:

  • Support the project management office with regional and enterprise projects as needed and appropriate.
  • Ensure regional projects are executed in accordance with corporate strategies.
  • Maintain the SharePoint site and resources to promote the electronic organization and easy access to information of the regional business unit.
  • Provide technical and facilitator support for enterprise-based webinars.

Qualifications

• A bachelor’s degree is required, preferably in business administration, management, or a related field.

• Demonstrated experience in operational oversight, financial monitoring, and project coordination.

• Strong operational management and organizational skills to maintain efficient day-to-day operations.

• Financial acumen to assist with billing processes, contract renewals, and budgetary monitoring.

• Exceptional communication skills to support internal coordination and external customer service.

• Ability to manage schedules, ensure compliance, and oversee key projects with attention to deadlines and quality standards.

• Proficiency in technical tools and the ability to facilitate webinars and maintain resource platforms such as SharePoint and Smartsheet.

Company Perks

• Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance.

• Self-Care is a top priority – We offer desirable work schedules and a generous amount of Paid Time Off.

• Thinking about your future? – We have a 401(k) retirement program with a company match.

• Of course, we know that life happens – Employee Assistance Program (EAP) benefits are available to you and your family.