Business Scheduling Specialist

About the role

We're small-town techies and Kansans at heart, committed to helping our communities thrive through fast, reliable internet. We didn't start broadband to build a business—we built a business to bring broadband to Kansans. We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively and deliver exceptional service.

A Business Install Scheduling Specialist plays an essential role in supporting our rapidly growing volume of business customer sales. They serve as the dedicated coordinator for new business installs, ensuring efficiency for both our customers and our internal sales and operations teams. Throughout the day, you will act as the bridge between our business clients and field teams, managing complex scheduling needs including discoveries, installs, and reschedules. By collaborating closely with Sales and Operations, you ensure that every step of the business installation journey is professional, immediate, and high-quality.

Responsibilities

• Coordinate and manage the scheduling of fiber installations specifically for business customers.
• Manage and maintain multiple calendars, ensuring they are current, accurate, and accessible to all relevant parties.
• Handle scheduling changes and cancellations by proactively communicating updates and confirming new times with all stakeholders.