Scheduling Specialist
About the role
MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.
Position Summary: Coordinate all patient care functions utilizing the five (5) Simply Better steps with every patient and team member interaction for surgical services that include: scheduling office visits, procedure(s) at external/internal locations and obtaining needed information/documentation for patient to meet the requirements for surgical services.
Responsibilities
- Assists in the coordination of the Patient Procedure/Surgical schedule: work with hospital/facility block time and providers schedules.
- Collaborates in the management and scheduling of complex procedural or surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple departments, facilities, and staff members.
- Coordinate with patients Primary Care Provider for Pre-Op study requirements.
- Ensure all referrals, insurance, & authorizations are obtained prior to surgery/procedure.
- Verify patient demographics, insurance and pharmacy information.
- Maintain knowledge of computer scheduling functions using proper registration protocols with all new patients.
- Edit existing patient data as needed and utilize appropriate visit types.