Business Sales Customer Solutions Representative

About the role

Solutions-oriented? Positive mindset? If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role based in one of our call centers, you will be the first point of contact for customers, managing inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services as appropriate while strengthening customer satisfaction, loyalty, and the Spectrum brand.

Responsibilities

• Actively supporting efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers

Requirements

• High school diploma or equivalent
• Experience: 1+ years of sales experience
• Required skills: Ability to read, write, speak and understand English; ability to communicate in a clear, professional manner; must be available to work a flexible schedule and overtime as requested; working knowledge of telecommunications services including Video, Internet, Voice and Mobile products; ability to use computer and multiple software applications simultaneously; demonstrate a record of success in your sales career to date

Qualifications

• Ability to use computer and multiple software applications simultaneously
• Must be able to work a flexible schedule and overtime as requested
• Must be available to work a Monday through Friday schedule in a fast-paced, team-oriented, in-office call center environment

Benefits

A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. Free and discounted Spectrum services like internet, TV and mobile are also provided.

Pay

Competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $80,000 a year!

Schedule

Comfortable working a Monday through Friday schedule in a fast-paced, team-oriented, in-office call center environment