Sales and Customer Solutions Representative

About the role

Solutions-oriented? Positive mindset? If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role, you will act as the first line of support, diving deep into customer issues and problem-solving in real time to ensure customer loyalty and strengthen the Spectrum brand.

Responsibilities

• Manage inbound customer calls, actively listening to and investigating customers’ concerns
• Resolve stated issues and ensure customer satisfaction
• Demonstrate the ongoing value of our products and services, as well as new features or solutions that align with the customer’s needs
• Overcome objections for those considering canceling or downgrading services
• Upsell or cross-sell products and services as appropriate
• Maintain accurate records of all customer interactions

Requirements

Up to 1 year of sales experience required.

Qualifications

Required Qualifications:

• High school diploma or equivalent
• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Effective computer and consumer electronics skills
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Skills

• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Effective computer and consumer electronics skills
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Benefits

Comprehensive, paid training to learn all about our winning sales techniques, products, and services. Your immersive learning journey includes:

• Classroom, virtual and observational learning with hands-on experience
• Focused training to develop your interpersonal skills
• Access to the tools and resources you need to succeed
• Ongoing updates to ensure your knowledge of Spectrum products and services is evolving

Pay

Competitive starting wages with opportunities to increase your earnings as you grow. Top performers have the opportunity to achieve an annual salary of over $70,000 a year!

Schedule

Your Schedule Sales and Customer Solutions Representatives' schedules can vary based on business needs, so flexibility is key.

Benefits

High-quality and affordable health and insurance benefits. Market-Leading Retirement Plan. Employee Stock Purchase Plan. Free & Discounted Products. Education Benefit. 100% tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.

Rewards

Competitive Compensation. Supporting Well-Being. Market-Leading Retirement Plan. Employee Stock Purchase Plan. Free & Discounted Products. Education Benefit. 100% tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.

Unlimited Opportunities to Grow

Continuous learning, networking and hitting your sales goals will help fuel your growth and success. Top performers will have opportunities to advance into supervisor, manager and director roles – and beyond. You will also be able to continue or complete their education and develop skills for in-demand roles – 100% tuition-free. Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.