Sales and Customer Solutions Representative

About the role

Solutions-oriented? Positive mindset? If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role, you will act as the first line of support, diving deep into customer issues and problem-solving in real time to ensure customer loyalty and strengthen the Spectrum brand.

Responsibilities

• Manage inbound customer calls, actively listening to and investigating customers’ concerns
• Resolve stated issues and ensure customer satisfaction
• Demonstrate the ongoing value of our products and services, as well as new features or solutions that align with the customer’s needs
• Overcome objections for those considering canceling or downgrading services
• Upsell or cross-sell products and services as appropriate
• Maintain accurate records of all customer interactions

Requirements

Up to 1 year of sales experience required.

Qualifications

Required Qualifications:

• High school diploma or equivalent
• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Benefits

Our Sales and Customer Solutions Reps participate in comprehensive, paid training to learn all about our winning sales techniques, products, and services. Your immersive learning journey includes:

• Classroom, virtual and observational learning with hands-on experience
• Focused training to develop your interpersonal skills
• Access to the tools and resources you need to succeed
• Ongoing updates to ensure your knowledge of Spectrum products and services is evolving

Pay

Competitive Compensation: Competitive starting wages with opportunities to increase your earnings as you grow.

Schedule

Your Schedule: Sales and Customer Solutions Representatives' schedules can vary based on business needs, so flexibility is key.

Benefits

• High-quality and affordable health and insurance benefits
• Market-Leading Retirement Plan: 401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
• Employee Stock Purchase Plan: Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service
• Free & Discounted Products: Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more

Rewards

Competitive Compensation: Competitive starting wages with opportunities to increase your earnings as you grow.

Equal Opportunity Employer

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.