Sales and Customer Solutions Representative

About the role

Solutions-oriented? Positive mindset? If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role, you will act as the first line of support, diving deep into customer issues and problem-solving in real time to ensure customer loyalty and strengthen the Spectrum brand.

Responsibilities

• Manage inbound customer calls, actively listening to and investigating customers’ concerns.
• Improve customer satisfaction and build loyalty by turning challenging experiences into positive ones.
• Identify and present product and service bundles and solutions to customers.
• Maintain accurate records of all customer interactions.

Requirements

• Up to 1 year of sales experience required.

Qualifications

• Education: High school diploma or equivalent.
• Skills: Ability to read, write, speak and understand English; demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone); ability to work variable hours; effective computer and consumer electronics skills; proven verbal and written communication skills; ability to handle irate customers and resolve issues; ability to prioritize and organize effectively.

Skills

• Proactive engagement with current customers to understand their needs and ensure their continued satisfaction.
• Demonstration of the ongoing value of our products and services, as well as new features or solutions that align with the customer’s needs.
• Problem-solving and negotiation skills to overcome objections for those considering canceling or downgrading services.
• Upselling or cross-selling opportunities, creating and presenting product and service bundles and solutions.

Benefits

• Paid on-the-job training.
• Career progression opportunities - earn more as you grow.
• Comprehensive, paid training to learn all about our winning sales techniques, products, and services.
• Access to the tools and resources you need to succeed.
• Ongoing updates to ensure your knowledge of Spectrum products and services is evolving.
• Competitive Compensation: Competitive starting wages with opportunities to increase your earnings as you grow.
• Supporting Well-Being: High-quality and affordable health and insurance benefits.
• Market-Leading Retirement Plan: 401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
• Employee Stock Purchase Plan: Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
• Free & Discounted Products: Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
• Education Benefit: Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.

Pay

• Competitive starting wages with opportunities to increase your earnings as you grow.

Schedule

• Working from one of our call centers.
• Schedules can vary based on business needs, so flexibility is key.