Business Relationship Manager

About the role

Act as the primary relationship manager between TCS and client leadership for the Toledo area accounts. Develop trusted-advisor relationships with CIO, VP IT, business process owners, and key stakeholders. Drive customer satisfaction, business value realization, and account growth through proactive engagement.

Responsibilities

• Identify business opportunities, transformation initiatives, and innovation themes across the client portfolio.
• Build and maintain account technology roadmaps aligned to client business objectives and TCS offerings.
• Oversee SAP, AMS, Infrastructure, Manufacturing technologies, Data & Analytics, Cyber Security, Digital, and Automation initiatives as applicable.
• Ensure delivery excellence through governance cadence, executive reviews, QBRs, SLA tracking, and operational KPI management.
• Own revenue growth, pipeline conversion, forecast accuracy, and margin improvement in alignment with account leadership.
• Proactively manage risks, issues, dependencies, escalations, and communications across onsite and offshore stakeholders.
• Champion AI, GenAI, automation, self-heal, and continuous-improvement opportunities to improve business outcomes.

Requirements

• Bachelor of Computer Science

Benefits

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Pay

$128,900 - $174,400 a year