Business Relationship Manager

About the role

Southern Oregon Coast Region (Newport and Lincoln City, OR) Fibre Federal Credit Union is seeking a Business Relationship Manager to join our team and focus on growth in our Newport and Lincoln City communities. This pivotal role makes an impact by helping our business members achieve their financial goals. This position is Salary (Non-Exempt) plus Commission.

Responsibilities

• Develop, maintain, and execute a territory business development plan for the assigned market, including targeted prospects, referral sources, centers of influence, community partners, calling activity, pipeline tracking, and growth opportunities.
• Customarily and regularly promotes the Credit Union and solicits its lending products in the local community.
• Meets with local businesses to promote lending products and builds and maintains relationships with existing business members, business professionals, community organizations, chambers, and other referral sources to support business membership, loan, and deposit growth.
• Activities include regularly attending community organization and chamber events and meeting with prospective members in the community.
• Develop and maintain relationships with prospective business members to generate qualified lending, deposit, treasury, and business service opportunities.
• Source commercial lending opportunities and conduct initial borrower discovery, including business purpose, borrowing need, collateral overview, repayment source, and preliminary financial/document needs.
• Coordinate with Commercial Services and lending partners to support loan application intake, borrower communication, documentation collection, underwriting handoff, closing coordination, and post-closing follow-up.
• Promote business deposit growth by identifying and referring opportunities for business checking, cash management, business online banking, ACH, merchant or partner referrals, and other deposit or treasury-related services.
• Deepen existing business member relationships by identifying additional needs, coordinating internal referrals, supporting retention, and connecting members with appropriate Credit Union solutions.
• Maintain accurate pipeline records, call activity, referral tracking, follow-up actions, and status updates to support reporting, accountability, and performance management.
• Collaborate with branch, marketing, lending, deposit operations, treasury-related service partners, and other departments to support coordinated market growth strategies.
• Maintain awareness of local business conditions, competitor activity, market trends, and community development opportunities that may affect business growth in the assigned territory.
• Follow Credit Union policies, procedures, internal controls, member due diligence requirements, privacy expectations, BSA/AML responsibilities, fair lending principles, and applicable commercial lending and deposit-related requirements.
• Perform other job-related duties as assigned.

Requirements

• Five to eight years of similar or related experience in business development, commercial lending, business banking, financial services relationship management, or a related field.
• Bachelor's degree preferred, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree, or equivalent progressive experience.
• Demonstrated ability to identify prospects, make business development calls, develop referral relationships, follow up on opportunities, and support measurable business growth.
• Working knowledge of member business lending concepts, commercial loan eligibility, business financial information, documentation needs, and commercial loan referral or application processes.
• Working knowledge of business deposit products and services, including business checking, online business banking, ACH, cash management or treasury-related services, and related referral opportunities.
• Ability to develop relationships, maintain confidentiality, influence others, and promote Credit Union products and services in a professional manner.
• Strong verbal and written communication skills and the ability to communicate effectively with prospective members, existing members, business partners, community contacts, and internal staff.
• Strong organizational skills and ability to prioritize multiple tasks, maintain accurate follow-up, and manage pipeline activity.
• Must represent the Credit Union in a positive, ethical, and professional manner in all internal and external interactions; must be bondable.

Benefits

• 100% employer paid health, dental, vision, life, and disability insurance for the employee
• Paid Vacation Time
• Paid Volunteer Hours
• 6% 401(k) Plan Contribution
• 10 paid holidays, 2 floating holidays
• Opportunities for growth within the company

Pay

Salary Range: $97,612.52 - $152,253.47. The range allows room for growth through annual merit and other pay increases based on performance. The target pay range for this position is typically within the first half of the range. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, individual qualifications will be considered. This position includes commission in addition to the base salary.