Business Process & Support Senior Associate (Open to Remote)

About Our Client:Penguin Random House is a leading adult and children's publishing house operating across North America, the United Kingdom, and various global regions. The organization addresses the challenge of delivering high-quality books across numerous genres and age groups by managing a diverse portfolio of nearly 300 publishing brands and imprints. This extensive reach allows the company to maintain a significant presence in the publishing industry. About the Opportunity:The BUSINESS PROCESS & SUPPORT SENIOR ASSOCIATE role is designed to provide application and process support while managing operational tasks and contributing to training, testing, and implementation activities. This position plays a key role in maintaining user satisfaction through issue resolution and system improvements, thereby supporting the efficiency and effectiveness of the organization's publishing operations. Responsibilities:Respond promptly to daily user issues and maintain positive stakeholder relationshipsTroubleshoot system problems and escalate as neededMonitor departmental inbox to ensure timely issue escalationIdentify and suggest improvements based on user issue trendsDocument processes and build a knowledge base to facilitate knowledge transferTrain users on core systems after developing expertisePerform recurring operational and administrative support tasksParticipate in application testing, implementation, and relevant projects Requirements:Minimum 2 years of customer service experience; publishing experience is a plusStrong communication, time management, and customer service skillsAbility to prioritize high volumes of workDetail-oriented with a broad perspectiveAnalytical and data-driven approachProficient in learning new systemsIntermediate Excel skillsAdaptability and capability to handle multiple responsibilities simultaneously Pay Range and Compensation Package:Salary is $65,000 per yearEligibility for an annual profit award or bonus, subject to company results Benefits & Perks:Medical and prescription drug insuranceDental insuranceVision insuranceHealth Care/Dependent Care Flexible Spending AccountHealth Savings AccountPre-Tax and Roth 401(k)Short and Long-Term Disability InsuranceLife/AD&D InsuranceCommuter BenefitsStudent Loan Repayment ProgramEducational AssistanceGenerous paid time off Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.