Business Process Specialist – Homes / HEEHR Energy Rebate Programs

About the role

APTIM’s Energy Transition team is seeking an experienced Business Process Specialist to support Home Energy Rebate programs, ensuring alignment with U.S. Department of Energy, State Energy Office, and program compliance requirements while improving program efficiency and consistency across partner organizations.

APTIM’s role is to develop and manage Home Energy Rebate programs created through the Inflation Reduction Act (IRA) including the Home Owner Managing Energy Savings (HOMES) Program and the High-Efficiency Electric Home Rebate (HEEHR) Program.

The Business Process Specialist is a high-impact, fast-paced role requiring exceptional organizational, and communication skills. This role serves as a critical bridge between program operations and compliance teams to ensure processes, systems, and workflows are efficient, scalable, compliant, and aligned with program objectives.

Responsibilities

• Apply systems thinking to translate DOE, state, client, and program requirements into end-to-end operational processes, identifying gaps, inefficiencies, risks, and opportunities for standardization.
• Lead the development and refinement of new and evolving program processes by gathering input from internal teams, subcontractors, implementation partners, and stakeholders.
• Create and streamline processes in collaboration with program leadership to reduce effort and improve timeliness, predictability, quality of outputs, and customer/contractor experience.
• Develop future-state workflows, process maps, journey flows, business rules, decision trees, and other visual artifacts to support decision-making, stakeholder alignment, and program launch readiness.
• Support operating model design across program functions, including project application intake, eligibility review, incentive processing, contractor participation, customer escalations, QA/QC, reporting, and compliance.
• Translate approved processes into clear, structured, and auditable SOPs, operations manuals, templates, checklists, intake forms, tracking tools, and supporting materials.
• Establish and maintain an organized, scalable library of reusable process flows, procedures, templates, and reference materials with appropriate version control and change history.
• Capture outcomes from meetings, working sessions, and implementation decisions and convert them into finalized process artifacts and documentation.
• Identify and document gaps or missing information in process, system, and support documentation and coordinate follow-up actions to ensure operational readiness.
• Facilitate knowledge-transfer sessions and support training/readiness activities so that workflows, integrations, tools, and procedures are understood and ready for long-term ownership.
• Serve as a liaison between program operations, compliance, QA/QC, technology teams, vendors, and subcontractors to ensure business requirements are clearly defined, documented, and translated into operational and system-ready processes.
• Document system workflows, configuration needs, integration points, operational dependencies, data flows, and support procedures associated with program systems and tools.
• Support system enhancement and integration efforts by communicating business requirements, documenting change impacts, supporting testing/readiness activities, and tracking open decisions or follow-up items.
• Conduct ongoing reviews of operational processes, procedures, and controls to identify improvement opportunities, efficiency gains, cost savings, risks, and corrective actions.
• Analyze operational data, program performance metrics, stakeholder feedback, and recurring issues to identify trends, root causes, and opportunities for process optimization.
• Develop recommendations and supporting materials that help program leadership improve execution methods, resolve operational challenges, and standardize best practices across program areas.
• Document and maintain QA/QC, compliance, and audit-related processes, including review protocols, sampling approaches, escalation paths, corrective action workflows, and supporting evidence requirements.
• Build and maintain effective working relationships with internal teams, program managers, implementation partners, subcontractors, vendors, clients, and other stakeholders to support successful process adoption.

Qualifications

• Bachelor’s degree from an accredited four-year college or university, or equivalent work experience.
• 5+ years of relevant experience.
• Experience supporting program implementation, operations, process improvement, quality, compliance, documentation, systems, or administrative oversight.
• Ability to analyze complex requirements, identify issues, evaluate options, and recommend practical solutions.
• Proven expertise in process development utilizing different tools (ex. Visio, Draw.io, Figma).
• Significant experience developing SOP’s, process maps, workflows, business rules, operations manuals, QA/QC protocols, compliance documentation, or audit-ready process artifacts.
• Strong written and verbal communication skills, including the ability to translate complex information into clear, actionable documentation and facilitate client engagement and coordination.
• Ability to work both independently and collaboratively, manage multiple priorities, meet deadlines, and maintain strong attention to detail.
• Proficiency with project management tools, Microsoft Office applications, and data analysis.
• High level of emotional intelligence and ability to work effectively with diverse teams and stakeholders.
• Strategic thinker with a practical, solution-oriented approach to problem-solving.
• Ability to maintain confidentiality and handle sensitive information with integrity.
• Self-motivated and able to manage time, prioritize work, meet deadlines, and handle multiple tasks with a positive attitude.
• Commitment to fostering collaboration within the team and broader organization.
• Strong communication and collaboration skills, including client engagement and coordination experience.
• Ability to travel to assigned locations at least quarterly.

Desired/Preferred Qualifications

• PMP, or similar certification.
• 2+ years’ management experience related to energy-efficiency program delivery or oversight.
• Experience in energy efficiency, weatherization, Home Energy Rebate, utility, state energy office, or federally funded program environments.
• Experience working with system integrations, configuration documentation, data flows, reporting processes, or cross-functional technology implementation efforts.
• Familiarity with residential energy efficiency and electrification programs, including application intake, eligibility review, incentive processing, quality review, contractor participation, and customer escalations.

About APTIM

APTIM enhances the quality of the environment, wellbeing of people, resilience of communities, and opportunity for employees to make a difference, not just a living.

APTIM is a leading professional solutions firm, specializing in environmental, sustainability, resilience, and infrastructure solutions.

Our team of experts provide these integrated solutions for forward-thinking government agencies, commercial and industrial clients, and energy customers.

Together, we create sustainable and resilient communities for all.

What You Can Expect From APTIM

Work that is worthy of your time and talent

Respect and flexibility to live a full life at work and at home

Dogged determination to deliver for our clients and communities

A voice in making our company better

Investment into your personal and professional development

Pay

As of the date of this posting, a good faith estimate of the current pay range for this position is $85,000-$95,000 per year.

Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM.

Benefits

APTIM Environmental & Infrastructure, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace.

• Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and several carriers to find the right benefits that work for them in their location.
• Company paid and optional Life insurance
• Short-term and long-term disability insurance
• Accident, Critical Illness, and Hospital Indemnity coverage
• Paid holidays, vacation, and sick leave (eligibility based on company policies)