Business Process Improvement Analyst - Portsmouth, NH

Position Responsibilities

• Identify, gather, and document current business processes through stakeholder interviews, workflow analysis, and process mapping.
• Analyze existing workflows to identify inefficiencies, control gaps, bottlenecks, and opportunities for process improvement.
• Develop and maintain clear process documentation, including procedures, flowcharts, work instructions, and related business requirements.
• Partner with business units to design future-state processes that improve efficiency, consistency, compliance, and service delivery.
• Facilitate meetings with stakeholders to gather requirements, validate process details, and build alignment on recommended changes.
• Support process improvement initiatives by assisting with implementation planning, change communication, and follow-up on action items.
• Work across departments to promote standardized processes, improve operational consistency, and support organizational goals.
• Track process improvement efforts, report findings and recommendations, and help maintain documentation as processes evolve.
• Regularly attend meetings and provide updates on process improvements.

Required Knowledge and Skills

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or an equivalent combination of education and experience.
• Master’s degree preferred.
• 3-5 years of industry experience in a related role.
• Previous experience in Financial Services is strongly preferred.
• Familiarity with leading automation tools and frameworks used in business process improvement initiatives.
• Strong understanding of business processes and automation capabilities across functions such as finance, member service, lending, information technology, and operations.
• Working knowledge of SQL, including basic query execution and use of select and where clauses to analyze data sets.
• Strong analytical, organizational, and communication skills, with exceptional attention to detail.
• Strong written communication skills, including the ability to prepare clear, formal recommendations for leadership.
• Demonstrated ability to work independently and maintain productivity with limited supervision.
• Ability to work with minimal direction, identify and resolve obstacles, and escalate issues appropriately to keep initiatives on track.
• Excellent critical and analytical thinking skills coupled with strong problem-solving skills.
• Excellent task management, organizational, and communication skills with great attention to detail.
• Excellent written skills to formalize recommendations to Leadership & other stakeholders.
• Strong interpersonal skills and ability to solicit participation and input from others.
• Experience with MS-Office with particularly strong skills in Word, Visio, and Excel.
• Financial industry knowledge desired.

Pay

Starting at $64,000. Negotiable with experience.

Schedule

Monday - Friday 8:30a.m.-5:00-p.m

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

Qualifications

Equal Opportunity Employer