Business Process Improvement Analyst
Position Details
The Business Process Improvement Analyst is a trusted strategic partner who leads process improvement and facilitation efforts and identifies opportunities to enhance university business processes. This role develops innovative strategies and solutions leveraging enterprise platforms (including ERP systems), data and analytics, and automation tools (including AI), and collaborates with stakeholders to ensure successful adoption of new procedures and systems. This role plays a key role in enterprise transformation initiatives, including ERP and related enterprise platforms, and supports data-informed decision making, KPI development, and business case analysis. Key responsibilities include understanding customer needs, documenting processes, identifying improvement opportunities, and supporting project and change management. Much of this information is sensitive or confidential and requires a high degree of discretion.
- Understand customer needs
- Document processes
- Identify improvement opportunities
- Support project and change management
Minimum Qualifications (or equivalent combination of education and experience)
- Bachelor’s degree in business, finance, computer science, information systems, or a related field (or equivalent combination of education, training, and experience).
- 3–5 years of professional experience in roles such as business analyst, process analyst, financial analyst, project manager, or technical product manager.
- Proven experience conducting business and process analysis in complex, cross-functional environments.
- Strong analytical skills with the ability to interpret complex data.
- Demonstrated adaptability, creativity, and commitment to teamwork and innovation.
- Demonstrated experience in process mapping, facilitation, and business process improvement.
- Experience working with enterprise systems or platforms (ERP experience strongly preferred).
- Experience with data analysis and reporting tools (e.g., Power BI, Tableau, Excel analytics).
- Demonstrated experience supporting cross-functional initiatives in complex environments.
- Intermediate proficiency with MS Visio, Excel, PowerPoint, Smartsheets, or comparable tools.
- Functional understanding of business processes, enterprise software, and integrated systems.
- Familiarity with programming and software configuration (coding not required).
- Strong critical thinking, problem-solving, and interpersonal skills.
- Able to manage multiple complex tasks.
- Excellent communication and presentation skills.
Desirable Qualifications
- Experience with enterprise-level cloud platform implementations.
- Professional experience in higher education.
- Familiarity with project management methodologies (e.g., Waterfall, Agile).
- Familiarity with change management methodologies (e.g., ADKAR).
- Exposure to various programming, software, and systems environments.
- Experience facilitating workshops and stakeholder sessions.
- Experience with process mapping tools (e.g., Visio, Lucidchart).
- Experience with Power Automate or workflow automation tools.
- Experience developing KPIs, dashboards, and reporting frameworks.
- Experience supporting financial modeling, ROI analysis, and business case development.
- Experience with digital transformation or enterprise technology modernization.
- Familiarity with AI tools for business process improvement.
- Experience with data visualization platforms (e.g., Power BI, Tableau).
- Exposure to platforms like Workday, Oracle, Slate, Salesforce, and ServiceNow.
Anticipated Pay Range
$75,000-$81,000
Other Information
- This position is dependent on the availability of designated transformation or systems project funding and is funded for a minimum of two years.
- Contingent on continued funding, occasional evening and/or weekends required (if non-exempt position, may result in overtime).
- Background Check required for this position.
Special Conditions
- A probationary period may be required.
- This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy.
FLSA
Exempt
Union Position
No