Process Improvement Analyst

About the role

The Process Improvement Analyst will support a high-volume Accounts Payable organization, focusing on process documentation, workflow analysis, stakeholder collaboration, and continuous improvement initiatives.

Responsibilities

• Analyze and document end-to-end Accounts Payable workflows and operational processes.
• Identify bottlenecks, duplicate work, ownership gaps, and process inefficiencies.
• Develop process maps, workflow diagrams, and supporting documentation using Visio.
• Partner with business stakeholders to standardize processes and improve operational efficiency.
• Facilitate discussions with operational teams to understand pain points and recommend solutions.
• Evaluate workflow and case management processes across ServiceNow, Coupa, and related systems.
• Support process improvements related to invoice processing, supplier onboarding, and AP operations.

Requirements

• Experience: 5+ years of experience in Process Improvement, Business Analysis, Operations Analysis, Continuous Improvement, or a similar role.
• Technical Skills: ServiceNow experience with case management workflows and operational processes; Coupa experience with an understanding of invoice and procure-to-pay workflows; Strong process mapping and workflow documentation experience using Microsoft Visio.
• Professional Skills: Proven ability to identify inefficiencies and recommend process improvements; Strong interpersonal and stakeholder management skills; Analytical and problem-solving abilities; Ability to understand data flows and connect upstream and downstream impacts across processes.

Qualifications

• Accounts Payable, Procure-to-Pay (P2P), or Shared Services operations experience.
• Familiarity with Oracle ERP.
• Experience with supplier onboarding, invoice processing, or procurement operations.
• Familiarity with Symbeo or other AP automation platforms.
• Experience supporting Finance, Payroll, HR Operations, or other high-volume transactional environments.

Benefits

Everforth Apex offers a comprehensive benefits package including medical, dental, vision, life, disability, and other insurance plans, an ESPP (employee stock purchase program), a 401K program with a company match, and a Health Savings Account (HSA) on the HDHP plan. Additionally, we provide a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development includes an on-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars. Certifications are discounted, and perks are offered to associations such as CompTIA and IIBA. For more information, refer to the 'Welcome Packet' provided by an Everforth Apex team member.

Schedule

This role is hybrid, combining both remote and in-office work.

Pay

Details on pay are not specified in the job posting.