Business Process Design & Improvement Senior Analyst, Order To Cash

About the role

The Business Process Design & Improvement Senior Analyst, Order to Cash (O2C), supports process design and improvement across Cox Automotive (CAI). Reporting to the Manager, Business Process Design & Improvement, O2C, the Sr. Analyst partners with business stakeholders, to improve processes, apply best practices, and support end-to-end process governance. The role identifies and addresses complex business challenges across CAI's O2C functions, including Billing, Billing Support, Cash Application, Commercial A/R Management, Collections, and Revenue Operations. The Sr. Analyst supports strategic initiatives throughout the project lifecycle by gathering requirements, facilitating cross-functional collaboration, enabling change, and recommending solutions that improve process performance and customer and user experience.

Responsibilities

• Lead projects end-to-end, from scoping and planning through execution and delivery.
• Provide thought leadership to cross-functional teams, including resource estimation, milestone planning, facilitation, change management, and status reporting.
• Understand O2C system integrations and upstream and downstream impacts on processes and data.
• Identify best practices and opportunities to optimize people, processes, and technology across CAI's O2C functions.
• Provide process design and improvement support across organizational units and large, integrated processes and functions.
• Partner with stakeholders to identify and prioritize high-impact opportunities across product development, sales, marketing, operations, operations, information systems, finance operations, vendor management, and customer experience.
• Analyze complex, cross-functional business problems; identify root causes, evaluate alternatives, and recommend solutions aligned with business needs.
• Gather, analyze, and document business requirements to support solution design, implementation planning, and project management.
• Support day-to-day activities of the O2C process excellence function.
• Analyze business models and processes, including inputs, outputs, controls, dependencies, and user and customer experience.
• Leverage AI-enabled tools to analyze business problems, identify process improvements, increase efficiency, and develop actionable insights while applying appropriate critical judgment to AI-generated outputs.
• Partner with process owners and stakeholders to develop change recommendations, testing strategies, success measures, and approaches for evaluating effectiveness.
• Develop process maps, decision documentation, and cost-benefit analyses to define current-state conditions, future-state options, and impacts of proposed changes.
• Support implementation and adoption through training, communications, facilitation, and stakeholder engagement.
• Evaluate post-implementation results, document lessons learned, identify improvement opportunities, and recommend next steps.
• Build effective partnerships, communicate thoughtfully, collaborate intentionally, develop trust, and explore innovative solutions to business challenges.

Qualifications

• Minimum Bachelor's degree in related discipline and 4 years of relevant experience; a master's degree and 2+ years of experience; or 8 years of relevant experience in lieu of a degree.
• Experience in business process analysis, process design, continuous improvement, or related business transformation work.
• Experience gathering and documenting requirements, mapping processes, and evaluating alternatives using analytical tools and techniques.
• Experience working within a Center of Excellence environment is a plus.
• Ability to work under pressure, shift priorities, and adapt to changing environments.
• Experience supporting cross-functional projects, including project documentation, milestone tracking, issue identification, and status reporting.
• Ability to communicate effectively with business partners, facilitate discussions, and translate analysis into clear recommendations.
• Excellent written and verbal communication skills.
• Working proficiency in Microsoft 365 applications, including Excel, PowerPoint, Word, and Visio or comparable process-mapping tools.

Skills

• Skilled proficiency in Analytical Thinking, Business Acumen, Business Process Management, Customer Focus, and Project Administration &