Business Process Consultant Revenue Cycle, Intelligent Automation

Responsibilities

• Develop and deploy AI-driven workflows, including AI agents that can interpret, decide, and execute tasks within complex revenue cycle processes.
• Identify opportunities to apply AI to reduce manual work, improve accuracy, and accelerate throughput across registration, billing, coding, and denials.
• Partner with operational teams, IT, and data stakeholders to translate business requirements into deployed AI solutions, ensuring successful build, testing, implementation, and continuous optimization.
• Create, optimize, and support the implementation of processes that link closely to system workflows.
• Communicate information clearly and create an environment where people can engage in open dialogue and reach effective solutions together to optimize workflow or process.
• Review system or process architecture in scope of assigned projects.
• Perform business impact reviews of test plans that span across departments, workflows or systems or to assess impact, efficiency and effectiveness.
• Develop and build reporting solutions that monitor and benchmark cost, utilization and other quality and performance indicators.
• Develop business case analysis to support process optimization and change.
• Analyze data and reports to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions.
• Work closely with the Information Technology teams to resolve issues and perform analysis in a timely manner.
• Manage the intake, prioritization, and execution of AI and automation projects, ensuring alignment with operational goals and available resources.
• Lead process discovery and assessment sessions with business stakeholders to identify automation or AI opportunities that deliver measurable ROI.
• Partners with Finance and Data Science teams to develop use cases for predictive analytics, AI assisted decision support, and process automation.
• Collaborate with Revenue Cycle, Performance Improvement, Clinical, and Digital teams to ensure alignment of digital initiatives.
• Present project outcomes, opportunities, and strategic updates to leadership and governance committees.

Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Preferred
• At least five (5) years experience with system design, process workflow design or business/systems consulting.
• EPIC experience Preferred
• Revenue Cycle experience Preferred