Business Process Consultant, SmartRecruiters Solution

About the role

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Responsibilities

• Advise & Transform
  • Act as a strategic advisor to customers, aligning their talent acquisition vision with SmartRecruiters' solutions and best practices.
  • Lead end-to-end SmartRecruiters implementations, from discovery and design through deployment and adoption.
  • Design and optimize industry-specific business processes, driving innovation and measurable business impact.
  • Translate business requirements into solution architectures, including integrations and enterprise IT alignment.
  • Champion transformation initiatives and provide thought leadership on modern recruiting, digital adoption, and the Intelligent Enterprise.
• Lead Delivery & Manage Risk
  • Oversee complex client engagements, managing scope, risks, timelines, and dependencies.
  • Ensure high-quality, on-time delivery through strong governance, communication, and stakeholder alignment.
  • Serve as engagement lead, project lead, or sub-project lead as needed, guiding cross-functional delivery teams.
• Drive Adoption & Value
  • Validate customer success criteria and align adoption strategies to business outcomes.
  • Analyze usage data, KPIs, and insights to drive optimization, adoption, and long-term value realization.
  • Partner with Customer Success teams to develop account strategies that support renewals and long-term retention.
  • Advocate for customers internally, collaborating with Product, Engineering, and Support to remove adoption barriers.
• Support Growth & Thought Leadership
  • Support pre-sales efforts, including solution reviews, feasibility assessments, and executive workshops.
  • Present insights and recommendations to senior customer stakeholders, influencing strategic decisions.
  • Provide expert guidance on career sites, employer branding, web design, and user experience best practices.
• Enable Teams & Scale Excellence
  • Mentor and coach partner consultants and internal teams to ensure consistency, quality, and best-practice delivery.
  • Create reusable frameworks, templates, and methodologies to contribute to the evolution of SmartRecruiters’ services portfolio.

Requirements

Qualified candidates MUST have experience using the SmartRecruiters product and can live anywhere within North America

Qualifications

• Experience: 5+ years delivering or leading SmartRecruiters implementations or comparable enterprise SaaS solutions in a client-facing consulting role.
• Consulting & Project Leadership: Proven ability to lead complex engagements; project management certifications (PMI, Six Sigma, or similar) are a plus.
• Business Process Expertise: Strong background in business process design, transformation, and IT architecture (Signavio experience preferred).
• Technical Fluency: Ability to quickly understand technical concepts and apply them in enterprise environments.
• Change & Transformation: Solid experience in change management, transformation programs, or strategy consulting.
• Client Leadership: Demonstrated success building trusted relationships with executive stakeholders and partners.
• Communication: Clear, confident communicator with experience presenting to senior business and technical audiences.
• Mentorship: Passion for developing others and raising the bar on delivery excellence.
• Analytical Mindset: Data-driven problem solver with the ability to turn insights into action.
• Industry Knowledge: Understanding of talent acquisition, HR technology, and evolving industry trends.
• Digital & Brand Awareness: Familiarity with career site UX, employer branding, and web best practices.

Skills

• Strong understanding of SmartRecruiters platform and its integration capabilities.
• Proven ability to manage and deliver complex projects with multiple stakeholders.
• Experience in designing and implementing talent acquisition processes.
• Excellent interpersonal and communication skills, with the ability to influence executive decision-making.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Knowledge of HRIS systems and best practices.

Benefits

Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Pay

The targeted combined range for this position is 107300 - 182500(USD)

Schedule

0 - 10%

Career Status

Professional

Employment Type

Regular Full Time

Additional Locations

Newtown Square, PA, US, 19073