Business Process Consultant

About the company

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where AI is reshaping how companies drive growth, MAP leads clients in business transformation and marketing modernization, connecting strategy directly to execution. With 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX, the unit operates across 40+ markets. MAP works alongside best‑in‑class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as AI innovators, to deliver growth solutions tailored to client needs.

About the role

We are looking for a Business Process Consultant (Business Architect) to join our Business Architecture team. The role is based in Copenhagen or London and will involve close collaboration with consultants, technology, data, marketing operations, creative, and client teams to drive commercial opportunities and elevate our service offering.

Responsibilities

• Conduct interviews with key stakeholders to gather information about current ways of working.
• Map and design organisational operating models, capabilities, and marketing processes.
• Define and describe roles, responsibilities, and decision‑rights frameworks.
• Develop and implement solutions to support and improve clients' ways of working.
• Identify areas of improvement and provide recommendations to optimise organisational performance, structure, and delivery effectiveness.
• Develop operational playbooks, training materials, and change/adoption strategies that translate new ways of working into clear, compelling narratives for stakeholders at all levels.
• Engage and facilitate workshops with client stakeholders—including cross‑functional and executive audiences—to build understanding and drive adoption of new processes, tools, or templates.
• Identify opportunities to apply AI, automation, and data‑driven insight to modernise client processes and improve operational performance.
• Own end‑to‑end client workstreams related to ways of working, including project management and coordination between teams.

Requirements

• Bachelor’s degree, preferably in business administration, marketing, social sciences, or a similar field.
• 5–8 years of experience in Business Architecture, Process Consulting, Organisation Design, Change Management, or similar disciplines.
• Working knowledge of business architecture practices such as process design, value streams, and operating model design.
• Demonstrated ability to work in complex, matrixed environments, both independently and as part of a team.
• Excellent communication skills—including research, writing, storytelling, and presentation—with the ability to simplify complex concepts for stakeholders at all levels.
• Ability to build and maintain cross‑functional relationships and drive stakeholder alignment.
• Positive, sociable team player with a self‑starter, can‑do mentality and a strategic, analytical mindset.
• Strong at building relationships, running processes, and translating complexity into clear, compelling stories.
• Willingness to travel and be flexible across time zones.