Business Process Consultant

About the role

The successful candidate will work closely with business stakeholders, project managers, technical teams, and executive leadership to analyze business operations, elicit requirements, optimize processes, support application enhancements, and contribute to successful project delivery.

Responsibilities

• Elicit, analyze, document, validate, and manage business, functional, and system requirements.
• Congduct stakeholder interviews, requirements workshops, process discovery sessions, surveys, and document analysis activities.
• Translate business requirements into user stories, functional specifications, workflows, use cases, and acceptance criteria.
• Document and maintain requirements, user stories, backlog items, and project artifacts within Azure DevOps or similar work management platforms.
• Develop user interface concepts, process flows, screen designs, and business workflows.
• Serve as the liaison between business stakeholders, project teams, and technical resources to ensure business needs are accurately translated into technical solutions.
• Analyze current-state business processes and identify opportunities for process optimization, automation, standardization, and operational efficiency.
• Develop future-state process models and workflow designs.
• Facilitate business process improvement initiatives across multiple functional areas.
• Evaluate operational challenges and recommend practical, measurable process improvements.
• Apply process engineering methodologies and continuous improvement practices to improve service delivery and organizational effectiveness.
• Develop and maintain test strategies, test plans, test scripts, test scenarios, and testing documentation.
• Lead and coordinate User Acceptance Testing (UAT) activities for system releases and enhancements.
• Validate system functionality against approved requirements and business objectives.
• Capture, analyze, and report testing metrics and quality indicators.
• Create, execute, and maintain SQL queries to support reporting, troubleshooting, testing, auditing, and business analysis activities.
• Analyze data to identify trends, anomalies, root causes, and opportunities for improvement.
• Support ad hoc reporting requests and data-driven decision-making initiatives.
• Aid in validating system integrations, interfaces, and data exchanges.
• Support release planning, deployment readiness, and production support activities as needed.
• Support large-scale, enterprise-wide projects involving multiple business units and stakeholder groups.
• Participate in project planning, status reporting, risk management, issue resolution, and governance activities.
• Produce meeting summaries, status reports, decision logs, requirements documentation, and executive-ready project communications.
• Provide task estimates, project updates, and progress reports.
• Ensure project deliverables comply with organizational standards, methodologies, governance frameworks, and project management practices.
• Assist leadership in identifying, escalating, and mitigating project risks and issues.
• Collaborate effectively with business leaders, project managers, architects, developers, testers, and external stakeholders.
• Mentor and coach junior analysts and project team members.
• Facilitate cross-functional collaboration and stakeholder consensus-building efforts.
• Demonstrate strong communication skills when presenting complex information to both technical and non-technical audiences.
• Contribute to a culture of continuous improvement, accountability, and customer focus.

Requirements

• Minimum of seven (7) years of Business Analysis experience.
• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related discipline;
• Minimum of four (4) years of Business Process Engineering, Business Process Improvement, or Process Transformation experience.
• Experience working on large, complex projects involving multiple stakeholders and business functions.
• Strong experience gathering, documenting, and managing business and system requirements.
• Experience supporting Agile, Waterfall, or hybrid software development projects.
• Experience developing user stories, process flows, and requirements documentation.
• Experience planning, coordinating, and executing User Acceptance Testing (UAT).
• Strong analytical, critical thinking, facilitation, and problem-solving skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Excellent written, verbal, and presentation communication skills.
• Demonstrated experience producing project documentation, meeting summaries, business requirements, and executive communications.

Skills

• Experience with Azure DevOps or similar Application Lifecycle Management (ALM) tools
• Experience with Microsoft Visio
• Experience with Microsoft 365 Suite
• Experience with SharePoint
• Experience with SQL query development and data analysis
• Experience with process modeling and workflow documentation
• Experience with requirements management tools
• Experience with testing and defect management tools
• Experience with business process mapping methodologies
• Experience with reporting and analytics solutions
• Experience supporting enterprise financial, accounting, budgeting, ERP, procurement, or administrative business processes.
• Experience supporting digital transformation and modernization initiatives.
• Experience operating within highly regulated or compliance-driven environments.
• Experience supporting PMO, governance, portfolio management, or enterprise technology organizations.
• Familiarity with application lifecycle management, release management, and change management processes.
• Experience supporting data migration, systems integration, or enterprise application enhancement projects.
• Experience facilitating executive-level workshops and stakeholder working sessions.

Benefits

CIYIS is an Equal Opportunity Employer and all Qualified Applicants will receive consideration for employment without regard to Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status or any other Characteristic Protected by Law.

Pay

N/A

Schedule

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