Business Process Consultant, Revenue Cycle Automation

About the role

The Business Process Consultant – Revenue Cycle Automation is responsible for designing, building, and implementing robotic process automation (RPA) solutions to streamline revenue cycle operations across Children’s Hospital of Philadelphia (CHOP).

Responsibilities

• Identify automation opportunities across end-to-end revenue cycle workflows and lead the build and implementation of bots that execute high-volume, rules-based processes.
• Create, optimize, and support the implementation of processes that link closely to system workflows.
• Determine how these workflows will impact existing staffing, how to continuously refresh and monitor these flows, and recommend optimal change management processes.
• Communicate information clearly and create an environment where people can engage in open dialogue and reach effective solutions together to optimize workflow or process.
• Direct cross-functional teams to resolve complex issues related to automated workflows or other complex processes or lead discussions with the business and operational leaders to analyze reporting needs, configure and model data and develop reports using specialized knowledge of reporting applications and software applications.
• Develop and build reporting solutions that monitor and benchmark cost, utilization and other quality and performance indicators; Act as primary support to senior leadership in accessing relevant data necessary to develop strategic and operational business plans, and process improvements.
• Develop business case analysis to support process optimization and change.
• Perform troubleshooting, problem solving activities related to business intelligence reporting as necessary.
• Analyze data and reports to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions.
• Work closely with the Information Technology teams to resolve issues and perform analysis in a timely manner.
• Manage the intake, prioritization, and execution of AI and automation projects, ensuring alignment with operational goals and available resources.
• Lead process discovery and assessment sessions with business stakeholders to identify automation or AI opportunities that deliver measurable ROI.
• Partner with Finance and Data Science teams to develop use cases for predictive analytics, AI assisted decision support, and process automation.
• Serve as the operational liaison between the RPA/AI technical teams, IT, and end users to ensure clear communication, proper governance, and timely issue resolution.
• Oversee automation bot lifecycle management, including maintenance, monitoring, and performance evaluation.
• Partner with Finance and Data Science teams to develop use cases for predictive analytics, AI assisted decision support, and process automation.
• Collaborate with Revenue Cycle, Performance Improvement, Clinical, and Digital teams to ensure alignment of digital initiatives.
• Present project outcomes, opportunities, and strategic updates to leadership and governance committees.

Qualifications

• A High School Diploma / GED is required.
• A Bachelor's Degree is preferred.
• At least five (5) years of experience with system design, process workflow design or business/systems consulting.
• EPIC experience is preferred.
• Revenue Cycle experience is preferred.

Skills and Abilities

• Strong analytical and communication skills (Required proficiency).
• Strong computer skills to include database analysis (Required proficiency).
• Statistical software experience (Preferred proficiency).
• Extensive knowledge of workflow and/or system design (Required proficiency).
• Extensive knowledge of analytical tools, business intelligence tools and statistical packages (Required proficiency).

Education

• A High School Diploma / GED is required.
• A Bachelor's Degree is preferred.