Business Process Associate, Fleet Operations

The Business Process Associate, Fleet Operations is part of the Registrations Operations organization and works with cross-functional stakeholders, financial institutions, fleet management companies, and state regulators. The Regional Fleet Associate will complete vehicle registration transactions for Tesla-owned vehicles and coordinate with Registration Operation leaders on any registration escalations.

What You'll Do

• Manage exception cases and/or registration escalations
• Coordinates with Sales, Service and Delivery teams to ensure all required documents are complete and accurate
• Manage internal stakeholders such as business teams, financial institutions, fleet management companies, and third-party vendors
• Oversee a large internal fleet of vehicles ensuring accurate and timely submission of DMV documentation across assigned markets, including plate and audit management
• Ensure title perfection and provide proof of liens to banks and other related parties
• Manage and resolve a wide range of title and registration escalations, including cross-border scenarios
• Record information and ensure data quality in multiple record-keeping systems, including DRO, SCA, AMP, FMT, and other internal or state/3rd party registration tools

What You'll Bring

• Bachelor’s Degree or equivalent experience
• DMV experience is required
• Strong written and verbal communication skills and ability to interact effectively with all levels of management
• Ability to problem solve and navigate through ambiguous situations
• Proven track record of independent work and creative thinking
• Superior attention to detail under tight deadlines
• Comfort working in a fast-paced environment

Benefits

• Competitive pay
• Medical plans with options and $0 payroll deduction
• Fertility, adoption, and surrogacy benefits
• Dental and vision plans with $0 payroll contribution
• HSA and FSA contributions
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match and Employee Stock Purchase Plans
• Short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Commuter benefits
• Employee discounts and perks program
• Tesla Babies program