Business Process Analyst/Senior - Variable PHB BPA | Hybrid

About the role

You will exhibit intermediate level of expertise in performing a specialized job, function or skill within the Variable PHB BPA team. You will assist with project and change plans by determining and implementing business rules, procedures, user acceptance test script writing and execution and business readiness (SOPs, training, communication). Be a process consultant to improve BAU process, customer or producer experience and offshore optimization opportunities. You will collaborate on opportunities to enhance service or processes (across departments), coordinate internal department and change plans including mentorship of team members. You will report to the Operations Senior Manager.

Responsibilities

• Participate in change projects representing the business processes, rules, controls, and reports for area of expertise
• Oversee the execution of business processes assuring accuracy of business rules, controls, Standard Operating Procedures, and reporting
• Resolve business issues relating to business rule execution and accountable for quality of business rules and controls
• Accountable for change acceptance through active participation in user acceptance test case development, product validation and business readiness
• Develop and recommend opportunities to improve process performance
• Utilization of artificial intelligence tools and resources (e.g. generative AI)

Requirements

• 2 or more years experience required: relevant technical or business experience
• Four year degree required or equivalent work experience

Qualifications

• You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc).
• If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

Skills

• Intermediate level expertise in performing a specialized job, function or skill within the Variable PHB BPA team
• Experience in project and change planning
• Ability to resolve business issues related to business rule execution
• Knowledge of artificial intelligence tools and resources

Benefits

• Comprehensive medical, dental and vision plan options
• Flexible spending and health savings accounts
• Tuition reimbursement
• Student loan retirement program
• Generous annual paid leave
• Award-winning campus with discounted amenities
• Outstanding 401(k) company match
• Life insurance

Pay

$48,000 - $74,000 for Business Process Analyst
$58,000 - $86,000 for Business Process Analyst Senior

Schedule

Full-time