Business Process Analyst, Commercial

At International Gourmet Foods (IGF), our mission is to deliver quality service and cultivate community around the table. We’re committed to hospitality, continuous improvement, and making it easy to be an IGF customer.

About the role

The Business Process Analyst, Commercial is responsible for improving customer-facing and commercial business processes across IGF. This role partners with Sales, Purchasing, Vendor Relations, Customer Service, and Marketing to standardize workflows, eliminate inefficiencies, improve the customer experience, and ensure business processes support scalable, sustainable growth. The position combines process improvement, data analysis, documentation, and project management to develop, implement, and verify commercial standard operating procedures (SOPs).

Responsibilities

• Continuous Improvement
  • Evaluate commercial workflows to improve efficiency and enhance the customer experience
  • Lead initiatives that simplify processes and eliminate unnecessary work
  • Identify opportunities to improve collaboration across commercial departments
  • Measure outcomes and recommend ongoing improvements
• SOP Governance
  • Develop and maintain commercial SOPs
  • Document workflows, policies, and best practices
  • Maintain accurate process documentation
  • Conduct periodic internal audits to ensure consistency and compliance
• Commercial Partnership
  • Support initiatives across Sales, Customer Service, Marketing, Purchasing, Vendor Relations, and Product Management
• Data and Analysis
  • Analyze sales, purchasing, and customer service metrics
  • Identify trends and process improvement opportunities
  • Partner with IT to improve reporting and workflows
  • Support CRM and other commercial system enhancements
• Project Management
  • Lead cross-functional improvement initiatives
  • Coordinate implementation activities across departments and teams
  • Develop project timelines and monitor execution
  • Present recommendations and project outcomes

Requirements

• Bachelor's degree in business, marketing, supply chain, or related field
• Minimum five years of experience in commercial operations, sales operations, purchasing, customer service, or business process improvement
• Experience documenting business processes and SOPs
• Strong analytical and organizational skills
• Excellent communication and facilitation abilities
• Proficiency with Microsoft Office and business systems

Preferred Qualifications

• Experience with CRM and ERP platforms
• Experience with continuous improvement methodologies
• Experience within food distribution, wholesale distribution, or manufacturing

Success Measures

• Implemented commercial process improvements
• Enhanced customer experience
• SOP accuracy and completion
• Cross-functional project success
• Improved operational consistency
• Measurable improvements in commercial KPIs

Travel Requirements

Up to 20% travel, primarily to the Woodbridge, VA office, with occasional travel to Atlanta, GA; Charleston, SC; and Chicago, IL.

Pay

Targeted salary range: $80,000-$90,000 annually

Schedule

Full-Time, Remote

Benefits

• Medical
• Dental
• Vision
• 401K
• Paid time off
• Company-paid life insurance
• Short-term disability
• Referral program
• Employee discount
• Health savings account