Business Process Analyst - Iowa

About the role

The Business Process Analyst is responsible for enhancing the efficiency, consistency, and scalability of Billing and Freight Audit operations. Through process analysis, documentation, automation support, and cross-functional collaboration, this role helps drive operational excellence while ensuring compliance with customer and contractual requirements.

Responsibilities

• Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are required functions
• Analyze, document, and improve Billing and Freight Audit processes to drive standardization, efficiency, and consistent execution across operations
• Maintain process documentation, procedures, controls, and governance standards
• Identify and implement process improvements that enhance productivity, quality, and operational effectiveness
• Support automation initiatives and collaborate with cross-functional teams to define requirements and implement solutions
• Provide operational support for Billing and Freight Audit functions, including customer processing, implementations, testing, issue resolution, and workload balancing to meet business and customer needs
• Develop and maintain billing and freight audit controls by reviewing customer contracts, pricing agreements, and operational requirements to ensure compliance, accuracy, and consistency
• Monitor process performance and operational metrics to support continuous improvement and business decision-making
• Lead training, communication, and change management efforts to promote adoption of standardized processes and best practices
• Perform other job-related duties and special projects as required