Business Process Analyst

About the role

Boeing Commercial Airplanes (BCA) is seeking an Experienced or Senior Business Process Analyst to join the Legacy MES Development & Support team – within the Manufacturing and Safety organization in Everett, WA or North Charleston, SC on First Shift.

Responsibilities

• Communicate with professionalism and poise with suppliers, users, and other stakeholders across the business in a fast-paced, high-energy environment.
• Navigate ambiguous and complex issues with limited information in a timely manner.
• Investigate business process, technical, and configuration issues for CMES/Velocity in partnership with IT and factory stakeholders to support manufacturing execution.
• Navigate and interact with backend systems and tables to resolve technical and configuration issues for CMES/Velocity.
• Develop and maintain expertise in CMES/Velocity system integrations, limitations and control policies.
• Consult the business on current CMES/Velocity capabilities to inform enhancement and future system development.
• Develop and maintain user guides, tipsheets, training content, and other communications material related to CMES/Velocity user access provisioning, audits, and other processes.
• Manage User Access Control for customers in CMES/Velocity in accordance with Boeing data security policies.
• Perform user audits of CMES/Velocity and role permissions; support other system related compliance activities.

Qualifications

• Either 5+ years of experience using Manufacturing Execution Systems (MES) – specifically, Velocity and/or CMES - in a Manufacturing, Quality, or Production Engineering role (ME, Planner, Analyst etc.); or, 5+ years of experience providing IT, configuration, or business process support to end users with the use of Velocity and/or CMES.
• Preferred: 7+ years of experience using Manufacturing Execution Systems (MES) – specifically, Velocity and/or CMES - in a Manufacturing, Quality, or Production Engineering role (ME, Planner, Analyst etc.); or, 7+ years of experience providing IT, configuration, or business process support to end users with the use of Velocity and/or CMES.
• Customer service oriented with strong verbal and writing communication skills.
• Experience investigating root causes and finding solutions to complex technical problems.
• Proactive work style with ability to work independently and prioritize a high volume of tasks appropriately, staying organized & meeting deadlines.
• Proficiency with MS Suite (MS365, Outlook, Excel, PPT, Word).
• Experience developing training content, user guides, web-content, and/or other relevant communication materials regarding software user support topics.
• Experience: using Azure DevOps, HCL Leap, and/or Tableau; writing test scripts; maintaining user access control for digital systems; and/or using SQL to query databases.

Pay

• (Level: 3) Everett, WA - $95,200 - $105,280 (USD)
• (Level: 3) North Charleston, SC - $89,000 - $99,000 (USD)
• (Level: 4) Everett, WA -$119,850 - $132,540 (USD)
• (Level: 4) North Charleston, SC -$112,000 - $124,000 (USD)