Business Process Analyst

Responsibilities

• Plan and run time-bound process improvement efforts on assigned initiatives, with defined scope, named owners, and clear deadlines; track recommendations through to execution or formal handoff back to the department or technical team.
• Lead change management on assigned BSD improvement efforts — making sure each release includes a communication plan, implementation approach, user guides, a training plan, and a named process owner before go-live.
• Track, surface, and document partner-owned action items across active engagements; follow up directly with departments and escalate to the Director when a partner is not meeting commitments.
• Communicate and document decisions to pause or deprioritize work when a partner is not ready to proceed.
• Apply repeatable process improvement and change management practices that reduce BSD’s reliance on ad hoc approaches and scale with the department’s growing portfolio.
• Cook up the BSD’s work intake process by evaluating incoming requests against prioritization criteria, helping partner departments develop scoped problem statements, route work to the appropriate technical team, and upholding the standard that development does not begin without defined requirements and a committed process owner.
• Serve as a point of contact for Shared Services process owners on assigned work, managing day-to-day relationships, surfacing emerging needs, and supporting BSD leadership in cross-departmental and leadership meetings.
• Own assigned engagements end-to-end, such as enforcing the intake gate against a non-compliant department or deprioritizing executive-sponsored work.

Qualifications

• Experience improving business processes in a multi-team or multi-department setting, including process mapping, root cause analysis, and implementing sustainable process changes.
• Ability to work with stakeholders across competing priorities without direct authority, including department-level process owners.
• Experience developing and delivering training, communication, or enablement materials.
• Strong written and verbal communication skills; comfortable preparing materials for leadership audiences.
• Familiarity with work tracking and project management tools such as Jira, SharePoint, MS Project, or equivalent.
• Must be a U.S. Citizen.
• Experience in a federal contracting, defense, or professional services environment.
• Hands-on experience running time-bound cross-functional improvement efforts (tiger teams, rapid improvement events, or similar) with defined deliverables and deadlines.
• Experience engaging senior stakeholders, including department directors, across competing priorities.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or comparable frameworks.
• Familiarity with enterprise business systems such as an HRIS, ERP, or CRM platform.
• Experience working within or in support of a shared services or corporate services organization.
• Experience working within or directly alongside data, software development, or technical teams — enough to translate business needs into terms those teams can act on.
• Bachelor’s degree, preferably in Business Administration, Organizational Management, Operations, or a related field; or 4+ years of relevant work experience in business process improvement, operations, project coordination, or organizational change.
• Coursework, certification, or hands-on experience in change management or process improvement preferred.

Physical Requirements

• Ability to perform repetitive motions with the hands, wrists, and fingers.
• Ability to engage in and follow audible communications in emergency situations.
• Ability to sit for prolonged periods at a desk and working on a computer.

Pay

The projected compensation range for this position is $80,000.00 to $125,000.00 (annualized USD).