Business Process Analyst

About the role

Support business transformation initiatives across the organization. Collaborate to drive strategic initiatives to optimize business processes, enhance member experience, and improve performance. Assess operations, identify opportunities for improvement, and implement solutions that align with UNFCU’s objectives. This position is expected to be hybrid.

Responsibilities

• Conduct complex analysis of current state and future state processes.
• Develop and maintain business process models to foster a shared understanding among teams.
• Identify actionable insights from analysis that drive improvements, solutions, and innovations.
• Apply Center of Excellence best practices to design customer journey models and document comprehensive end-to-end customer experiences.
• Recommend improvements to business processes and customer journeys that align with organizational strategy.
• Collaborate with member experience teams to gather qualitative and quantitative measures to identify opportunities.
• Lead and facilitate collaborative sessions between technical and non-technical stakeholders to ensure alignment and progress.
• Provide support for go-live activities, address production issues, and conduct post implementation reviews to ensure successful outcomes and capture key findings.
• Promote industry standard process architecture and a culture of data centric decisions.
• Oversee the evaluation, creation, publication, and maintenance of documentation for requested changes from business units, ensuring internal teams are notified of updates.
• Generate and deliver reports to management and staff from various database sources efficiently.
• Manage the technical administration of designated systems, including configurations and user administration as needed.
• Participate and conduct system, product, or solution testing.
• Develop training materials, knowledge transfer documents, proposals, project plans, memos, presentations to support the use of new solutions and products.
• Provide support for Business Continuity Planning activities related to specific applications and business units.
• Aid in research and analysis to address audit and examination findings.
• Participate in Credit Union training and development programs.
• Attend vendor conferences and present findings to IT department and business units.
• Perform additional responsibilities as assigned and as business needs evolve.
• Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

Requirements

• Bachelor’s degree in management information systems, corporate communications, or equivalent
• 2 years of experience in customer journey modeling
• 4 years of experience in process analysis and improvement
• Strong analytical ability and problem-solving skills
• Ability to work independently and within a team environment to complete assigned projects in a timely manner

Qualifications

• Must be a critical thinker