Business Process Analyst

About the role

The Business Process Analyst will lead or support teams of analysts in applying process improvement, reengineering, modernization, and transformation methodologies to improve efficiency and effectiveness across financial and operations management functions. This role will assess process performance in complex environments, evaluate the relationships between financial, staffing, support, and operational processes and outcomes, and guide requirements gathering through interviews, surveys, working sessions, and focus groups. The analyst will also support the design and implementation of new or improved business processes.

The Business Process Analyst will coordinate across multiple project teams to support enterprise-wide integration of reengineering efforts.

Responsibilities

• Facilitating meetings with management to define measurable goals, objectives, requirements, and performance metrics
• Ensuring recommended improvements align with strategic objectives and applicable policies, rules, and regulations
• Developing practical implementation plans
• Conducting organizational studies and evaluations
• Preparing operational and procedural materials
• Developing or interpreting cost analyses, budget plans, and senior management briefings

Requirements

• An ACTIVE and MAINTAINED CBP "PUBLIC TRUST" security clearance
• Bachelor's degree
• THREE (3) or more years of professional experience in business process improvement, reengineering, modernization, or transformation

Qualifications

• Understanding of the CBP operating environment
• Experience leading stakeholder discussions and meetings
• Ability to quickly understand complex processes, systems, and data
• Experience assessing complex business processes and performance across financial, workforce, or operational functions
• Experience creating reports and briefings
• Ability to adapt quickly and build strong professional relationships

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend