Business Process Analyst, Associate

About the role

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We’re looking for an entry-level Business Process Analyst responsible for developing and maintaining Lawson's operating systems, with the primary focus on SAP and CRM. This role ensures the day-to-day Quality Assurance requirements are met and is responsible for continuity of all customer-facing and quote-to-cash technical initiatives. Additionally, this role supports testing for all quote-to-cash initiatives and develops and supports sales-training programs for SAP and CRM. Our corporate headquarters is located in Chicago, IL. This role operates on a hybrid work model; employees spend three days working in the office and two days working remotely.

Responsibilities

• Develops and maintains Lawson’s operating systems to ensure optimal performance and functionality.
• Builds a strong understanding of system features, business requirements, and testing objectives by collaborating with cross-functional teams and participating in business improvement meetings.
• Supports initiatives from business improvement meetings by working closely with the IT Business Analysts and IT Leads.
• Reviews requirement documents, functional specifications, and technical designs; performs end-to-end application testing while managing Q2C testing needs with internal teams.
• Conducts validation testing to support the successful deployment of applications into production.
• Troubleshoots technical issues with end users, identifying root causes and resolving problems in alignment with established process standards.
• Provides training and ongoing support to field sales and internal departments; develops training videos and Standard Work Instructions (Job Aids) as needed.
• Coordinates EPro and EDI requests between various departments, customers, and invoicing portals.
• Performs other duties and supports additional projects as assigned by management.

Responsibilities and qualifications may evolve as business needs change.

Qualifications

• Associate degree required; bachelor’s degree preferred, ideally in Computer Science or a related field.
• Minimum of 1 year of experience in QA testing, technical support, or engineering-related roles—or an equivalent combination of education and experience.
• Experience with SAP is a plus, especially in ERP platforms, product information management systems, reporting tools, content management systems, e-procurement platforms (e.g., Ariba, Coupa, Jaggaer), and RPA automation software.
• Solid understanding of QA principles, processes, and methodologies, with the ability to apply them effectively throughout development cycles.
• Strong interpersonal skills with the ability to thrive in a fast-paced, collaborative, and results-driven environment.
• Excellent verbal and written communication skills, with the confidence to present to all levels of Lawson employees and sales leadership.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), as well as familiarity with tools such as SAP, Power BI, PROS, Shopify, and PIM websites.
• Ability to identify cross-functional dependencies and connect the dots across multiple programs and processes.
• Strong analytical and problem-solving skills with exceptional attention to detail.

Benefits

• 401(k) plan
• Vision, dental and medical benefits
• Paid holiday and PTO package

Pay

Salary range: $58,100 - $69,700 (including full benefits package).

Schedule

Hybrid work model: three days in the office, two days remote.