Business Process & AI Enablement Consultant

Job Description

We are seeking a senior, AI-aware business process and platform operations consultant. This person will support a new agentic AI-based search platform by connecting business stakeholders, product, platform, engineering and vendor teams. The role blends business analysis, project operations, agile coordination, Jira/Confluence administration, knowledge management, training content and practical use of enterprise AI tools.

Responsibilities

• Translate business needs into clear workflows, requirements, actions and execution plans.
• Cook up enough operating structure to improve execution and visibility.
• Reduce the coordination and documentation burden.
• Use AI tools to improve speed, clarity, reporting, knowledge organization and training-content creation.
• Bring ideas and recommendations instead of waiting for step-by-step instructions.

Details

• Business Process Mapping:
• Lead current-state and future-state workflow analysis.
• Identify process gaps, unclear ownership, duplication, delays and improvement opportunities.
• Map how the search platform supports business workflows today and in future releases.
• Facilitate process-mapping workshops and convert discussions into clear diagrams, decisions and actions.
• Maintain process documentation as the platform and operating model evolve.
• Requirements Management:
• Gather business and functional requirements through interviews, workshops and cross-functional sessions.
• Convert broad or ambiguous requests into usable workflows, user stories, tickets, acceptance criteria or execution plans.
• Review transcripts and AI-generated summaries, then validate and refine the content.
• Identify missing, conflicting or unclear requirements and drive resolution.
• Confirm that business, product and engineering teams share the same interpretation.
• Track requirement changes as the platform evolves.
• Project and Program Coordination:
• Maintain action logs, owners, target dates, risks, issues and dependencies.
• Prepare weekly status updates and executive-ready summaries.
• Follow up on overdue actions and help teams maintain accountability.
• Cook up opportunities to automate status reporting and repetitive coordination.
• Agile Operations Support:
• Sprint planning, backlog refinement, standups, retrospectives and release planning.
• Support prioritization discussions and dependency management.
• Introduce useful agile structure without forcing a process-heavy Scrum model.
• Jira and Confluence Administration:
• Create and maintain epics, stories, tasks, bugs and tickets.
• Support backlog organization, workflow tracking, status reporting and dashboards.
• Organize Confluence pages, templates, meeting notes, knowledge pages and platform documentation.
• Keep information current, connected and easy to find.
• Track decisions, risks, issues and dependencies in a consistent manner.
• Platform Roadmap Support:
• Help organize current and future platform priorities.
• Connect business needs to planned capabilities and releases.
• Support roadmap workshops and leadership discussions.
• Maintain a clear view of features, dependencies, user needs and planned releases.
• Knowledge Management:
• Create and maintain connected platform, process and operational knowledge.
• Improve information discoverability across meetings, documents and systems.
• Support AI-enabled knowledge management and context-aware collaboration.
• Reduce fragmented knowledge and duplicate documentation.
• Training and User Adoption:
• Create user guides, quick-reference guides, training presentations, playbooks, process manuals and FAQs.
• Create technical and non-technical materials for different user groups.
• Convert demonstrations, transcripts and platform information into clear enablement content.
• Use AI tools for scripts, summaries, training drafts, videos or related content where appropriate.
• Support user adoption as the platform expands.
• AI-Enabled Ways of Working:
• Use Copilot, Claude or similar enterprise AI assistants in daily work.
• Use AI to draft requirements, summarize meetings, prepare status reports and create action lists.
• Use AI to organize knowledge, create training content and reduce manual reporting.
• Recognize new use cases for enterprise AI and recommend practical improvements.

Why Join Sonata Software?

You'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build never-seen-before solutions to some of the world's toughest problems. You'll be challenged, but you will not be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.