AI Process Consultant

Position Summary

GadellNet is seeking an AI Process Consultant (APC) to join our team. The APC will work closely with clients to identify operational inefficiencies, design workflows, and collaborate with AI engineers to implement solutions.

Key Responsibilities

• Embed directly with clients to conduct discovery, interviewing operators, observing workflows, and mapping current processes
• Build the business case for each engagement, quantifying costs, modeling ROI, and prioritizing automation opportunities
• Design future-state workflows in detail, including process diagrams, decision logic, exception handling, and integration points
• Partner with an AI engineer to translate client requirements into technical specifications, validate outputs, and manage trade-offs
• Lead change management efforts, including stakeholder alignment, communication plans, training, and adoption tracking
• Own the client relationship, managing expectations, providing regular updates, addressing escalations, and presenting results
• Conduct post-deployment business reviews to measure impact, identify follow-up opportunities, and expand the client portfolio
• Codify reusable discovery frameworks, ROI models, workflow templates, and industry playbooks for scalability

Qualifications

• Bachelor's degree in Business, Engineering, Operations, Economics, Computer Science, or a related field
• 2+ years of professional experience in management consulting, deployment strategy, technical program management, operations, or a similar client-facing strategic role
• Demonstrated track record of driving complex projects to measurable outcomes in client or stakeholder-facing environments
• Strong analytical foundation, comfortable with spreadsheets, ROI modeling, basic SQL, and quantitative reasoning. Python literacy is a plus but not required
• Working knowledge of modern AI capabilities and the ability to scope realistic AI solutions vs. avoid AI theater
• Ability to work independently in ambiguous, fast-moving client environments, attacking messy problems without waiting for a project plan
• Exceptional communication skills, able to run interviews with operators and CEOs on the same day
• Problem-solving mindset, energized by working with real operators to identify friction points

Preferred Skills

• Prior consulting experience at a top firm (MBB, Big 4 Strategy, Deloitte, Accenture, or boutique strategy/operations firm)
• Experience leading process re-engineering, workflow automation, or digital transformation engagements end-to-end
• Familiarity with workflow automation platforms (Zapier, Make, n8n) or major SaaS systems (CRMs, ERPs, ticketing, document management) at the level of "I can spec an integration without help"
• Experience working with SMB clients across industries such as professional services, healthcare, logistics, or retail

Values

GadellNet is committed to making an impact, taking full responsibility, and growing or dying. Our team members support these values and contribute to a unique service experience for our clients and a culture that attracts and retains top talent.

Benefits

• Health, vision, and dental insurance
• Paid time off, including parental leave and volunteer time
• Flexible work environment
• Access to mental health services
• Employee matching donation program
• 401(k) and employer matching

Eligibility to Work in the US

All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.