Business Performance Analyst
Job Summary
The Business Performance Analyst supports CRST by producing accurate, timely reports and performance analysis that inform operational and business decisions. This role manages recurring and ad hoc reporting, tracks key performance indicators, and partners with cross-functional teams to develop standardized, automated solutions that drive efficiency and insight.
Essential Duties And Responsibilities
Reporting and Analysis: Gather, analyze, and interpret datasets to identify trends, operational issues, and opportunities for improvement
Report Production: Prepare various weekly, monthly, and ad hoc reports to support informed decision-making by management and stakeholders
Database Management: Maintain regular reporting processes and manage recurring database updates to ensure management receives timely, accurate business performance data
Automated Reporting: Develop automated and standardized reports and dashboards for stakeholder use
KPI Tracking: Track key performance indicators and additional metrics to monitor operational effectiveness
Planning Support: Assist with ongoing planning and forecasting for designated business areas
Process Improvement: Work with cross-functional teams to identify and introduce process enhancements and workflow improvements
Systems Evaluation: Evaluate and support implementation of new systems or procedures to maximize efficiency
Project Contribution: Lead or contribute to projects, ensuring goals are met within established timelines and requirements
Presentations: Create reports and presentations for management that highlight findings and actionable recommendations
Requirements
Education: High school diploma or equivalent
Experience: Two or more years of experience in reporting, analytics, business analysis, or a related function
Technical Proficiency: Proficiency in Microsoft Office Suite including intermediate to advanced Excel skills
Communication: Effective verbal and written communication skills with the ability to present data-driven findings to diverse stakeholders
Project Management: Ability to manage multiple initiatives simultaneously while maintaining accuracy and attention to detail
Preferred Qualifications
Education: A four-year degree in business, analytics, finance, information systems, economics, or a related field
BI Tools: Experience with Power BI or comparable business intelligence or data visualization platforms
Statistical Knowledge: Familiarity with fundamental statistical principles, methodologies, and techniques
Industry Experience: Background in transportation, logistics, or a comparable operations-intensive industry
Why CRST?
CRST is celebrating 70+ years of grit, growth, and forward momentum — a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.
Core Values
- Safety at the Core of All We Do
- Integrity in Every Decision and Action
- Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities
Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.