Business Operations Supervisor – Pacific Northwest

About the role

Carrier Commercial Service has an opening for a Business Operations Supervisor. This position oversees and ensures accountability of a team of specialists who support sales and operations for a broad geography. The role is also responsible for managing facility operations and financial tasks and ensuring consistent processes and execution of standard work. This is a Hybrid role, 3 days in office, 2 days remote.

Job Responsibilities

• Understand and meet the key performance indicators measures set by the organization
• Lead, coach, and develop a team of specialists and coordinators to ensure consistent execution, strong accountability, and a high-quality customer and operational support experience
• Establish clear expectations, priorities, and performance standards for the support team, reinforcing ownership of daily responsibilities, standard work, and business outcomes
• Serve as the primary escalation point for team members, removing barriers, resolving issues, and ensuring alignment to Carrier processes and business expectations
• Hold the support team accountable for key performance indicators, operational cadence, daily management board metrics, and continuous improvement opportunities
• Drive team continuity, cross-training, and redundancy across specialized functions to support business needs, coverage, and long-term team effectiveness
• Partner cross-functionally with finance, sales, service, project, and operations leaders to ensure alignment, solve problems, and deliver consistent support outcomes
• Support team development through coaching, feedback, training, and regular engagement to strengthen capability, accountability, and readiness for future business needs
• Manage and execute operational tasks using Salesforce to monitor workflow, track activity, support data accuracy, and drive timely follow-up across sales and operations processes
• Leading weekly finance reviews with finance managers, preparing the files, updating and action updates.

Requirements

• Bachelor’s degree or High School diploma/GED with 7+ years Operations work experience
• 5+ years of experience in a field service business

Preferred Qualifications

• People and accountability leader
• Strong financial acumen
• Common understanding of business audit requirements
• Critical thinker and problem solver
• Ability to coach and develop people
• Knowledge of Salesforce
• Knowledge of S4 / SAP
• Excellent customer relations skills
• A self-starter with a sense of time management

Pay and Benefits

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation: This position may be entitled to short-term cash incentives, subject to plan requirements. Benefits: Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentives ; Retirement Benefits ; Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation ; Disability: Short-term and long-term disability ; Life Insurance and Accidental Death and Dismemberment ; Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account ; Tuition Assistance . To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.