Business Operations Specialist, Merchandising

Location: Hybrid / Dunwoody, GA

About the Role

We are seeking a highly organized, experienced, and dependable candidate to support our Merchandising, Marketing, and Sales teams. This role is ideal for an experienced, proactive professional who enjoys bringing structure, organization, and follow-through to a fast-paced office environment. The successful candidate is a steady and resourceful team partner who can independently manage priorities, coordinate complex workflows, solve problems, and build effective relationships across multiple functions. This person thrives in a dynamic environment where priorities evolve, sound judgment is valued, and attention to detail is essential.

This is a hands-on operational role. The ideal candidate anticipates needs, adapts easily to change, and creates consistency in a changing environment. Please note this is not a creative or design-focused role; this position primarily focuses on operational coordination and leadership support.

Responsibilities

• Partner closely with the Merchandising leader to coordinate product development and launch activities, ensuring priorities, timelines, and follow-through stay on track from planning through execution
• Anticipate needs, identify potential challenges, and communicate effectively to keep projects moving forward
• Coordinate cross-functional workflows between multiple teams to ensure product readiness and timely launches
• Maintain project timelines, track deliverables, and follow up with internal and external partners
• Maintain accurate records and documentation to support team efficiency
• Prepare detailed Excel and PowerPoint materials for seasonal introductions, trade markets, and customer meetings
• Organize and maintain product information, samples, fabric libraries, and merchandising resources
• Support High Point Showroom planning, including housing, catering, staffing, and logistics
• Manage department administrative needs, including scheduling, calendars, travel arrangements, and expense reporting
• Assist with special projects and other duties as assigned

Qualifications

The ideal candidate:

• Enjoys being the person others rely on to keep things organized and moving forward
• Takes pride in their work and brings a strong sense of ownership, accountability, and follow-through to everything they do
• Brings professionalism and strong business judgment to their work
• Finds satisfaction in making things run smoothly and helping others be more effective
• Is comfortable working independently and staying productive while collaborating with a remote team
• Remains calm and solutions-oriented when priorities shift or challenges arise
• Is highly organized, detail-oriented, and committed to accuracy and follow-through
• Can effectively manage multiple priorities
• Naturally anticipates needs and takes initiative rather than waiting for direction
• Communicates well and works effectively across teams

Requirements

• 7+ years of experience in office administration, business operations, project coordination, or a related role; experience in retail, consumer products, furniture, merchandising, or a related industry strongly preferred
• Bachelor’s degree preferred; equivalent relevant professional experience will also be considered
• Experience supporting a fast-paced team with multiple competing priorities
• Strong proficiency in Microsoft Office, especially Excel, Word, and PowerPoint
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Ability to work independently in a highly self-directed office environment while building strong relationships with colleagues and partners who may be based in other locations
• Experience with tools such as Trello, Canva, or Adobe is a plus
• Less than 10% travel may be required

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company-paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs

About Us

Founded in 1991, Rooms To Go is one of the largest and fastest-growing furniture retailers in the US, with over 250 stores in ten southern states, eight distribution centers, and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.