Business Operations Specialist (January 2027)

Duties & Responsibilities

• Support and optimize end‑to‑end business operations across a highly collaborative, cross‑functional environment, helping ensure alignment between planning, supply chain, delivery, and operational execution.
• Act as a key connector across teams by coordinating day‑to‑day operations, improving visibility into priorities, commitments, and performance, and reinforcing accountability across the organization.
• Own and support key operating rhythms, including KPI reviews, performance reporting, and action tracking, enabling leaders and teams to make data‑informed, customer‑centric decisions.
• Analyze operational data across areas such as demand and supply alignment, order execution and delivery performance, inventory and material readiness, and service‑level metrics to identify trends, risks, and opportunities.
• Translate complex data into clear, actionable insights and recommendations that improve business performance and customer outcomes.
• Partner closely with teams including Supply Chain & Planning, Manufacturing and Operations, Quality & Engineering, Finance and Commercial teams, and EMS partners through Global Operations to drive coordinated execution.
• Help resolve issues, remove roadblocks, and ensure teams remain aligned to deliver against customer and business objectives in an agile and effective manner.
• Serve as a liaison between functions, promoting clear communication, shared understanding, and ownership of outcomes.
• Identify inefficiencies and bring awareness to opportunities to streamline workflows, improve consistency, and strengthen operational execution.
• Support the development and maintenance of standard work, SOPs, process documentation, dashboards, and reporting frameworks.
• Participate in or lead continuous improvement initiatives that support innovative ways of working across complex operations.
• Contribute to forecasting, prioritization, and planning activities, including execution of the UCDP process by validating inputs, highlighting constraints, and surfacing trade‑offs.
• Provide leadership with clear summaries of performance, risks, constraints, and opportunities, enabling timely and transparent decision‑making.
• Learn and develop a strong understanding of SOPs, playbooks, dashboards, reporting tools, and training materials to support consistent execution.
• Proactively identify risks that could impact delivery, cost, or customer outcomes, escalating issues early with clear impact assessments and recommendations.
• Track actions through resolution to ensure commitments are met and results are delivered predictably.

Required Skills & Experience

• Bachelor's degree in related field or equivalent experience.
• 3+ years of experience in business operations, supply chain, planning, or a related role within a fast‑paced, technology‑enabled environment.
• Strong analytical skills with the ability to translate data into actionable insights that drive accountable and customer‑focused outcomes.
• Demonstrated experience working collaboratively across cross‑functional teams and managing multiple priorities simultaneously.
• Experience with business and operational tools, including: Excel for data analysis and reporting, ERP/MRP or similar enterprise systems, Dashboard and reporting tools.
• Strong communication and stakeholder management skills, with the ability to convey complex information clearly and authentically.
• Experience creating and maintaining structured documentation, including processes, SOPs, and reporting artifacts.
• A proactive, adaptable mindset with a passion for continuous improvement and operational excellence.

Preferred Skills & Experience

• Experience supporting complex, multi‑functional operations such as supply chain, delivery, or product‑based environments.
• Familiarity with continuous improvement methodologies and operational best practices.
• Experience tracking and reporting on business KPIs, including delivery performance, inventory, and service‑level metrics.
• Exposure to digital tools, data‑driven transformation initiatives, or operational analytics.
• Experience partnering with Finance on forecasting, budgeting, cost tracking, or trade‑off analysis within a regulated or technology‑driven industry.