Business Operations Consultant – Life New Business Risk and Experience
The Opportunity
As a Business Operations Consultant focused on Life New Business Risk and Experience, you will serve as a strategic partner and subject matter expert across operations, risk, and compliance. You will partner with Legal, Compliance, Enterprise Risk, and Operations to ensure regulatory obligations are met and embedded into day-to-day execution. You will bring structure, alignment, and accountability across global teams and third-party vendors, translating complex regulatory, operational, and performance information into clear, executive-ready insights.
Team
You will join a collaborative team operating at the intersection of operations, risk, compliance, and customer experience, supporting a complex global operating model. The team partners with internal stakeholders and external vendors to deliver consistent, high-quality outcomes. With a focus on accountability and continuous improvement, the team works across Legal, Compliance, Audit, Enterprise Risk, Product, Quality, and Operations to strengthen controls and standardize ways of working.
The Impact
This role serves as a central point of accountability for regulatory oversight, risk management, and governance across Life New Business. Your work will help ensure processes are compliant, aligned, and consistently executed across a complex operating model while strengthening controls, improving execution, and giving leadership clear visibility into priorities, risks, and results.
Lead Regulatory Oversight, Risk Management, and Governance Activities
Drive alignment of priorities, initiatives, and outcomes across internal teams and external vendor partners, establishing clear ownership, timelines, and accountability to reduce risk, improve consistency, and deliver results.
Translate Complex Operational, Regulatory, and Performance Information
Translate complex operational, regulatory, and performance information into clear, executive-ready reporting, presentations, and storytelling that enable leaders to quickly understand business impact, progress, and areas of risk.
Own End-to-End Coordination of Audits, Certifications, Market Conduct Reviews, and Related Remediation Activities
Own end-to-end coordination of audits, certifications, market conduct reviews, and related remediation activities, including Reg 60, 38a, 38a-1, and risk assessment work, ensuring strong documentation, timely follow-through, and a consistent control environment.
Provide Day-to-Day Regulatory Guidance
Provide day-to-day regulatory guidance to New Business teams and vendor partners while embedding compliance and risk requirements into operational processes, standard operating procedures, and governance routines to strengthen sustainability, consistency, and scalability.
Coordinate Across Teams and Partners
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Coordinate across Legal, Compliance, Audit, Enterprise Risk, Product, Quality, and Operations to monitor performance, identify gaps, drive issue resolution, and advance continuous improvement across teams, regions, and partners.