Business Operations Consultant

Summary

Azimuth Consulting Group is seeking a Business Operations Consultant to join our dynamic team. The ideal candidate will have a solid understanding of business processes and operational knowledge, along with experience in database design, structure, and functions.

About the role

The Business Operations Consultant will support APS Operations business unit processes and systems, ensuring efficient, compliant, and secure day-to-day operations. This role involves analyzing business needs, implementing enhancements, and providing guidance to less tenured personnel.

Responsibilities

• Researches, analyzes, and resolves routine to complex business/operational problems within the business units.
• Interfaces with IT, Systems Analysts, or vendors to resolve issues as necessary.
• Follows up to ensure timely resolution of problems and ensure customer satisfaction.
• Participates in or oversees analysis, planning, and implementation of enhancements to new and existing processes, which may include new systems and/or enhancements to existing systems.
• Provides input and gathers functional requirements, policy/procedure interpretation, and future business system needs.
• Develops effective business cases using sound cost/benefit analysis.
• Monitors and tracks business goals, activities, performance monitoring, and issues for an assigned unit(s).
• Shares knowledge of business/technical environment, priorities, and processes to less tenured personnel.
• Conducts research, performs data analysis, and reports findings through formal presentations.
• Supports application/system training to functional users.
• Maintains documentation of processes, guidelines, tools, procedures, and training aids required to support business unit.
• Manages access, security for business systems, and ensures appropriate data security controls including process and system documentation.
• May support project assignments as a lead or a key member.
• Coordinates activities within the business areas.
• Directs areas of project responsibility to include needs analysis, scope definition, testing strategy, implementation, and user acceptance.
• May participate in the planning, development, and administration of business unit's budget functions.

Requirements

• BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business, information technology or a related area.
• An additional eight (8) years of progressively responsible experience where a strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools has been obtained.
• Previous experience with the systems specific to the business area may also be required.
• Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems.

Qualifications

• Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions.
• Demonstrated project/team experience and ability to prioritize work.
• Strong analytical, communication, interpersonal and organizational skills.
• Experience in managing projects and identifying and resolving issues.
• Expertise in PC applications including advanced skill level in Microsoft Excel, Access, Word.
• Proficient knowledge of emerging practices and technologies used within the business area.
• Knowledge of applicable federal and state laws, regulations, and standards impacting business areas.
• Demonstrated communication skills, both verbal and written.

Skills

• Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions.
• Strong analytical, communication, interpersonal and organizational skills.
• Expertise in PC applications including advanced skill level in Microsoft Excel, Access, Word.
• Knowledge of emerging practices and technologies used within the business area.
• Knowledge of applicable federal and state laws, regulations, and standards impacting business areas.
• Demonstrated communication skills, both verbal and written.

Benefits

At Azimuth Consulting Group, we offer a comprehensive benefits package designed to support your well-being and financial security. This includes health insurance, retirement plans, paid time off, and more.

Pay

The salary range for this position is $60,000 - $80,000 annually, depending on experience and qualifications.

Schedule

This role is currently hybrid, requiring employees to work about 40% of their time in-person at an APS or other (non-home office) location. Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).