Business Operations Analyst II - Forms Design
Job Description
Provides technical support to users for business applications, addressing issues and optimizing system performance.
Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage.
Maintain system-driven, data-populated forms (e.g., deeds, policy jackets, schedules, affidavits, settlement documents) to ensure accuracy, compliance, and proper workflow execution.
Job Responsibilities
- Lead troubleshooting for complex business application issues, often coordinating with vendors and IT development teams.
- Analyze system performance, identify trends, and recommend enhancements to optimize business processes.
- Act as a subject matter expert (SME) for specific applications, guiding best practices and offering strategic insights.
- Drive process automation and system improvement initiatives to enhance user experience and operational efficiency.
- Create, update, test, and maintain forms, document templates, and related business rules across multiple enterprise systems, ensuring legal and regulatory compliance.
- Partner with business and technical teams to implement form changes, troubleshoot issues, and deliver enhancements that meet business needs and compliance requirements.
- Perform quality assurance testing, maintain documentation, and ensure all forms adhere to company standards, legal requirements, and established service level commitments.
Qualifications
Typically requires 5+ years of related work experience.
Skills
Strong problem-solving skills, attention to detail, excellent communication and interpersonal skills, proficiency in Microsoft Office, knowledge of real estate and title industry, ability to work independently and as part of a team.
Benefits
Competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.