Business Operations Analyst

About the role

As a Business Operations Analyst, you will analyze data flows across Drillbit's product and customer operations, identify bottlenecks, build dashboards, and improve workflows. You will also guide customers through onboarding and issue resolution, ensuring they feel supported and confident using Mason.

Responsibilities

• Analyze operational, product, and customer data to identify patterns, bottlenecks, and gaps.
• Build, maintain, and improve internal dashboards to monitor performance and support decision-making.
• Partner with engineering to debug data issues, validate workflows, and improve data quality across systems.
• Design and document repeatable procedures so the organization can move faster with fewer errors.
• Operate with urgency, taking ownership of problems end-to-end even when the path is unclear.

Requirements

• Bachelor’s degree in engineering, mathematics, computer science, data science, physics, or another quantitative field.
• Open to new grads; 1+ years of experience in operations, analytics, consulting, business development, product, or engineering roles preferred.
• Sales experience is a plus; thrive when owning customer conversations end-to-end; onboarding, diagnosing patterns, and driving the right fixes across the team.
• Exceptionally organized, is an excellent communicator, and genuinely enjoys bringing order and clarity to fast-moving operational environments.
• Experienced with SQL, TypeScript/React environments, and API-driven tools. Naturally digs into how systems work under the hood.
• Fluent with Excel and Notion, using relations, rollups, formulas, and multi-database structures to design dashboards, automate workflows, and standardize processes.
• A self-starter who thrives on autonomy and momentum, even when the path isn’t clear.

Qualifications

• Experience with PostgreSQL and Torch/PyTorch.
• Strong understanding of data analytics.

Skills

• PostgreSQL, Torch/PyTorch, Data Analytics

Benefits

• Daily Catered Lunch
• Competitive Top-of-Market Salary
• Early-Stage Equity
• $100/Month Gym Reimbursement
• Relocation Assistance
• Monthly Team Outings
• Medical, Dental & Vision Insurance

Pay

$75K - $90K

Schedule

Full-time