Business Operations Analyst

CORE RESPONSIBILITIES

• Partner with cross-functional teams to optimize business processes and improve operational efficiency across the organization.
• Support the day-to-day administration and continuous improvement of our business systems, including CRM, ERP, marketing automation, and internal tools.
• Troubleshoot system issues, manage enhancement requests, and recommend process improvements that improve the employee experience.
• Leverage AI-powered tools to improve documentation, reporting, workflow automation, or operational efficiency.

REPORTING & DATA MANAGEMENT

• Build, maintain, and improve dashboards and reporting for Sales, Marketing, Customer Success, and leadership teams.
• Ensure business data remains accurate, organized, and actionable through ongoing data quality initiatives.
• Generate recurring and ad hoc reports that support business planning and decision-making.

BUSINESS SYSTEMS & INTEGRATIONS

• Support our CRM (Salesforce), ERP (NetSuite), marketing automation platform (HubSpot), and other business applications.
• Aid in maintaining integrations between core business systems to ensure reliable data flow and operational efficiency.
• Collaborate with internal stakeholders and external vendors to troubleshoot issues and identify opportunities for automation.

EMPLOYEE ENABLEMENT

• Support onboarding and offboarding by ensuring employees have access to the appropriate business systems and documentation.
• Maintain internal documentation, process guides, and knowledge base resources.
• Deliver training and ongoing support to help employees effectively use business applications.

WHO YOU ARE

• 3+ years of experience supporting business systems, revenue operations, sales operations, or business operations within a SaaS or technology company.
• Experience working with CRM platforms such as Salesforce; administrator experience is helpful but not the primary focus of the role.
• Familiarity with business applications such as HubSpot, NetSuite, or similar platforms.
• Exposure to system integrations or automation tools (Celigo, Zapier, Informatica, etc.) is a plus.
• Strong analytical skills with the ability to identify opportunities for process improvement.
• Comfortable working cross-functionally and translating business needs into practical solutions.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Curious, proactive, and excited to learn new systems and technologies.

EMPLOYMENT DETAILS

Job Type: Full time
Compensation Range: $70,000 - $85,000
Location: Remote / Denver HQ
# of hires for this role: 1
Target Start Date: 3 weeks from offer date
Reporting to: Manager, Revenue Operations

By submitting your resume for this role - you consent to communication via text and email

INTERVIEW PROCESS

• Initial video call w. Recruiter - Topics: Culture, logistics
• Interview w. Hiring manager (Zoom video) - Topics: Culture, skills, role overview
• Salesforce Assignment
• Interviews w. Cross Functional team (Zoom video) - Topics: Culture, leadership, skills, role overview
• Rembrandt Assessment - allows TextUs to assess how your personality fits within the role and the TextUs culture
• Q&A w. CEO (Zoom video) - You will come prepared with questions about the role, team, product to ensure this role is the best fit for you.

WHY SHOULD SOMEONE CHOOSE THIS ROLE AT TEXTUS?

• Information Systems are very important here at TextUs. From tracking our company's high level KPIs down to individual case queues for our support team, we get to work with just about every team.
• We like to promote from within, so as the company grows, there is opportunity for advancement as well as continuing to help out our fellow team members.
• TEXTUS BENEFITS INCLUDE:
• Competitive pay
• Equity
• Health/Dental/Vision/Insurance
• 401K with company match
• Flex vacation policy
• Phone + Internet stipend
• Work from home stipend
• U.S remote first and headquartered in Colorado

TEXTUS DOES NOT DISCRIMINATE BASED ON RACE, COLOR, RELIGION (CREED), GENDER, GENDER EXPRESSION, AGE, NATIONAL ORIGIN (ANCESTRY), DISABILITY, MARITAL STATUS, SEXUAL ORIENTATION, OR MILITARY STATUS, IN ANY OF ITS ACTIVITIES OR OPERATIONS.

WE ARE COMMITTED TO PROVIDING AN INCLUSIVE AND WELCOMING ENVIRONMENT FOR ALL MEMBERS OF OUR STAFF, VOLUNTEERS, SUBCONTRACTORS, VENDORS, AND CLIENTS.