Business Analyst

About the Role

The Business Analyst is responsible for accomplishing objectives through the analysis of business functions and process requirements. This role interacts with senior analysts, product managers, and their teams to develop and document business processes based on product requirements. The Business Analyst communicates directly with stakeholders and clients to assist in product discovery and works with software development teams to translate project requirements into deliverable systems. This position helps internal and external stakeholders define problems and implement solutions using best practices from business analysis, project management, and process improvement disciplines.

Responsibilities

• Works with project and product teams to establish scope, deliverables, and resource requirements.
• Assists in conducting needs assessments and requirements gathering while developing business process models to meet project goals.
• Assists in the development and management of user stories, acceptance criteria, test plans, and technical documents.
• Assists in the development of user training materials, best practice guidance, and Level 1 support.
• Assists in quality assurance testing, with progression to managing the testing process.
• Assists in communication of project progress, challenges, resolutions, and other business concerns to stakeholders in a clear, accurate, and timely manner.
• Assists senior team members with operational tasks, such as systems documentation and developing training materials.
• Facilitates meetings with internal and external stakeholders to identify requirements, develop workflows, develop solutions, and manage project phases.
• Conducts research to find data sources and information to support projects.
• Performs root cause analysis and recommends solutions.

Requirements

• Education: A high school diploma or equivalent is required.
• Experience: Three (3) or more years of experience as a Business Analyst, Project Manager, or Process Improvement specialist demonstrating progression in complexity, scope, and number of projects managed is required.
• One (1) or more years of experience in an Agile Scrum software development framework is also required.

Preferred Qualifications

• A Bachelor’s degree in technology, project management, accounting, or a business discipline is preferred.
• Project Management Professional (PMP) certification is preferred.
• Certified Business Analysis Professional (CBAP) certification is preferred.
• Lean Six Sigma certification is preferred.
• Certified Scrum Master is preferred.
• One (1) or more years of experience with Microsoft Power Platform products with Power Apps and/or Power Automate is preferred.
• Proficiency in business analysis and project management tools (e.g., Jira, Asana, ClickUp, Monday.com, or Azure DevOps) is preferred.
• Proficiency in Microsoft SQL, Power BI, and SSRS is preferred.
• Proficiency with using data sources to produce reports and dashboards is preferred.
• Proficiency in Azure DevOps is preferred.
• Experience with product design tools, such as Figma, Visio, Miro, Mural or another software design tool, is preferred.

Skills

• Strong organizational and multitasking skills.
• Attention to detail and ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to design and improve processes.
• A high level of integrity and discretion.
• Ability to work effectively with minimal supervision.
• Ability to communicate complex information clearly to diverse audiences.
• Learns quickly and adapts to new technologies.
• Possesses strong communication and written skills.
• Self-starter and works well in a team environment.
• Ability to travel as required by client/business needs.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.

Location: Ridgeland, Mississippi (Remote)