Business Operations Administrator

About the Role

Under the direction of the Assistant Vice President, you will oversee and coordinate WMMS operations to ensure business processes run accurately, efficiently, and effectively. You will assist the AVP in achieving key corporate objectives, including accuracy of financial and business transactions, budget management, contract management, and project planning and oversight. Additionally, you will serve as a liaison to the Office of the Commissioner of Insurance, other departments, and customers.

Responsibilities

• Manage end-to-end invoicing and financial reporting for WMMS services, maintaining high standards for accuracy, completeness, and timeliness.
• Review and process vendor payments in accordance with contractual requirements and internal controls.
• Administer contract lifecycle management, including review, negotiation support, and timely execution and renewals.
• Monitor and analyze expenses in accordance with budget and identify any inconsistencies or variances.
• Oversee project timelines and implementation, working with internal and external parties to compile proposals for AVP – WMMS.
• Manage executive-level administrative operations, including review of confidential and sensitive materials and optimizing workflow efficiency.
• Review, analyze, edit, and prepare reports and meeting materials for the Board of Governors, Claims Committee, and Legal Committee, including retro/gap requests.
• Cultivate and manage vendor relationships.
• Partner with leadership to oversee budget planning and ongoing financial management.
• Manage procurement and timely payment of WMMS-related expenses.
• Assist AVP with necessary WHCLIP filings, financial reports, and audits.
• Oversee and maintain the WMMS website to ensure accuracy and relevance.
• Serve as a resource to Claims and Underwriting staff, providing guidance on policy and claims-related inquiries.
• Manage indexing and documentation processes for the Wisconsin Injured Patients and Families Compensation Fund.
• Oversee the preparation and submission of annuity reports for regulatory bodies, ensuring compliance with Fund and OCI requirements.

Requirements

• Bachelor’s degree preferred. Relevant insurance industry or similar experience will also be considered.
• Knowledge and demonstrated proficiency in various PC software applications (e.g., Microsoft Office Suites, Chrome, Outlook, SharePoint, and Acrobat) and ability to learn Church Mutual systems.
• Excellent oral and written communication skills, including experience writing and proofreading documents for proper grammar and spelling.
• Outstanding interpersonal skills.
• Initiative, good judgment, analytical skills, and ability to work and make decisions independently, occasionally under tight time constraints.
• Proficient project organization and implementation skills.
• Demonstrated ability to effectively organize and prioritize work and handle multiple assignments to meet deadlines or requirements.
• Strong attention to detail.
• Demonstrated acumen in performing and tracking financial transactions, preparing data-driven reports, and presenting findings/conclusions.