Business Office Manager - Physician Business Office

Job Summary

The Manager, Physician Business Office shall partner with organizational leadership to oversee and optimize our centralized physician business office operations. This role is responsible to lead billing, accounts receivable, payment posting functions, and denial review and appeals for both the internal team, as well as to provide oversight and management of external vendors.

Responsibilities

• Partner with organizational leadership to oversee and optimize centralized physician business office operations.
• Lead billing, accounts receivable, payment posting functions, and denial review and appeals for both the internal team, as well as to provide oversight and management of external vendors.
• Ensure effective collaboration and accountability of outsourced coding, billing, and follow-up services to support payer compliance, accurate reimbursement, and optimal financial outcomes.
• Drive initiatives to reduce denials, improve A/R days, and strengthen overall revenue performance.
• Support both internal and external teams by resolving complex or escalated claims, answering operational questions, and developing short and long-term strategies to improve cash flow, payment timeliness, and denial trends.

Requirements

• Bachelor’s degree in Accounting, Business Administration, Healthcare Administration, or another related field required.
• Minimum 5 years relevant experience in medical collections, physician/hospital operations, A/R follow-up, and denials and appeals.
• Minimum 3 years management or supervisory experience required.
• Professional billing experience preferred.
• Working knowledge of revenue cycle, claims review, and analysis.
• Working knowledge of medical terminology and/or insurance claim terminology.

Qualifications

• CPAR required or obtained within 6 months of hire to role.
• Excellent knowledge of MS Office and familiarity with relevant computer software.
• Strong team leadership skills, strong organization, interpersonal, and customer relations skills.
• Must be able to meet strict deadlines.
• Strong analytical and problem-solving ability, and excellent organizational skills.
• Must be able to complete multiple tasks simultaneously.
• Able to remain calm in difficult situations.
• Strong written and oral communication skills, proficient computer skills, proven track record of successful performance.
• Able to understand complex multifactor situations and bring appropriate solutions.
• Able to work both independently and in a team environment.