Office Manager - Physician Practice

Responsibilities

• Acts as a liaison between the Practice Administrator, the providers, and the team members.
• Captures and coordinates activities between clinical and clerical team members to promote teamwork and facilitate intra-office communication and problem-solving.
• Manages team members and leads by example to ensure patients and visitors are greeted and taken care of in the proper manner.
• Answers patient’s questions and concerns, monitors patient flow within the office, and ensures team members and patients are aware of delays.
• Proactively addresses facility issues, coordinates property work orders and repairs, and sees required approvals when needed.
• Works with the Practice Administrator to develop and implement goals and objectives.
• Recommends and implements organization policies and procedures.
• Oversees all areas of office operations and acts as a resource to staff and physicians.
• Ensures office has adequate inventory and monitors purchasing while remaining within budget parameters.
• Sets and pursues opportunities to improve efficiencies and reduce expenses.
• Responsible for overseeing the billing practices within the office.
• Ensures key functions such as accurate data entry of demographic information, charge and payment posting, and end of day procedures are completed as needed.
• Keeps abreast of reimbursement procedures and insurance requirements and regulations.
• Runs billing reports regularly on appointment reconciliation reports and visit data.
• Maintains records of daily deposits, monitors physician performance and productivity, and provides necessary feedback to improve efficiencies.
• Prepares monthly reports on visits, new patient volumes, hospital volumes, surgical volumes, expense variances, OT Explanations, and revenue that are submitted to the Practice Administrator before the end of the month.

Qualifications

• 2 years supervisory experience or Associate Degree - Business Management or related health field.
• Supervisory experience required; Excellent communication skills, leadership abilities, positive attitude, ability to multitask, organized, flexible; Computer knowledge.
• 4 Year / Bachelors Degree- Business Management or related health field, Knowledge of Epic.