Business Office Manager (BOM)

Essential Functions

• Manages billing, accounts receivable, and collection activities in the facility.
• Organizes, evaluates, and monitors business office operations and supervises assigned personnel in accordance with established policies and procedures.
• Meets with family members to gather information and ensures that all payer sources are documented and input correctly into EHR.
• Assists with Medicaid Pending applications, and works with resident, family and applicable outside agencies to finalize facility coverage through Medicaid.
• Ensures integrity and confidentiality of all patient financial data.
• Performs collection activities for patient carriers.
• Establishes and maintains a system of financial record keeping, to include issuing receipts, preparing and making bank deposits, and recording payments using proper segregation of duties.
• Interacts with home office billing team and payers to define billing requirements and ensures prompt payment of claims.
• Manages census activities including daily, weekly, and monthly balancing with the nursing and admissions departments.
• Produces reports for analysis purposes as needed.
• Manages month-end close activities related to charge capturing and submission of all billing statements and invoices to payors.
• Ensures compliance with all policies and procedures relating to billing.
• Maintains ongoing projects related to AR, billing, and collections within the Facility.
• Manages Resident Trust Account for in-house residents, to include weekly and monthly reconciliations.
• Manages Facility Petty Cash to include reconciliation and reimbursement weekly and monthly.
• Maintains personnel files in compliance with applicable legal requirements.
• Keeps employee records up to date by processing employee status changes, terminations, wage increases, and new hires in a timely fashion within the HRIS.
• Processes employee disciplinary actions forms and ensures proper approval.
• Maintains and administers staffing and census reports on a daily basis.
• Aids the staffing coordinator and communicates any changes in staffing needs as they occur.
• Maintains OSHA logs and reporting.

Skills

• Proficient knowledge of computer software (Microsoft Office Suite), computer hardware and use of HRIS system.
• High level of interpersonal skills to handle sensitive information and documentation while maintaining privacy/confidentiality.
• Attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
• Good to excellent spelling, grammar and written communication skills.
• Excellent telephone and oral communication skills.
• Must be a team player along with the ability to work independently and efficiently in a fast-paced environment.
• Ability to operate most standard office equipment.

Requirements

• Experience with Medicaid, Medicare, & Private Pay
• Experience in Office Management
• Skilled nursing, geriatric and long-term care experience preferred
• High school diploma or equivalent, with some college or technical school course work and minimum of three years of job-related experience, preferably in a human resource department; or any equivalent combination of education and experience that provides the required knowledge, skills and abilities.